Tammy Richardson
Lester,WV
Summary
Accomplished healthcare professional with extensive experience at Raleigh General Hospital, specializing in case management and nursing. Expert in care coordination and quality improvement, demonstrated through enhanced patient engagement and streamlined processes. Skilled in clinical assessment and fostering interdisciplinary collaboration, significantly improving patient outcomes and satisfaction.
Overview
9
9
years of professional experience
Work History
Director of Case Management
Raleigh General Hospital
02.2021 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
Case Manager
Raleigh General Hospital
05.2017 - 01.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Registered Nurse
Raleigh General Hospital
04.2015 - 05.2017
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Bachelor of Science - Nursing
Bluefield State College
Bluefield, WV12.2017
Skills
- Clinical assessment
- Care Coordination
- Quality Improvement
- Quality Management
- Staff Development
- Discharge Planning
- Documentation Management
- Utilization Management
- Joint Commission standards
- Press Ganey measures
- InterQual admissions criteria
- Payer incentives
Accomplishments
Director of Coalfields Community Coalition
Mercy Award Winner for 2024; highest honor awarded to a Lifepoint employee
Timeline
Director of Case Management
Raleigh General Hospital
02.2021 - Current
Case Manager
Raleigh General Hospital
05.2017 - 01.2018
Registered Nurse
Raleigh General Hospital
04.2015 - 05.2017
Bachelor of Science - Nursing
Bluefield State College
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