Tammy Robinson
Auburndale,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detail oriented and known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/ Account Management
APAC Utica
Utica, NY
03.2006 - 09.2008
- Account Management in call center
- Provided accurate and appropriate information in response to customer inquiries
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
Receptionist
Manpower
Lakeland, FL
02.2004 - 03.2005
- Timed tests, prepared documents for employees
- Worked with other employers to find jobs for candidates
- Properly directed inbound calls in phone queues to improve call flow
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Ran reports and supplied data to fulfill customer report requirements
- Maintained up-to-date records at all times
Assistant Office Manager
NJW Companies Incorporated Lakeland
Lakeland, FL
01.1993 - 03.2003
- Account management operations
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Ran reports and supplied data to fulfill customer report requirements
- Maintained up-to-date records at all times
- Addressed customer service inquiries in a timely and accurate fashion
- Provided accurate and appropriate information in response to customer inquiries
Education
GED -
Reading Area Community College
PennsylvaniaSkills
- Customer service
- Account Management
- Office Management
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative/ Account Management
APAC Utica
03.2006 - 09.2008
Receptionist
Manpower
02.2004 - 03.2005
Assistant Office Manager
NJW Companies Incorporated Lakeland
01.1993 - 03.2003
GED -
Reading Area Community College