Courtney Matthews
Charlotte,NC
Summary
An organized, motivated, and empathetic individual, eager to utilize communication and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Account Management Customer Service Representative
Charter Communnications
Charlotte, NC
02.2025 - Current
- Communicated service policies, account terms, and renewal details to customers.
- Maintained an up-to-date knowledge of the company's products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
CCA - City Carrier Assistant
United States Post Service
Concord, NC
11.2021 - 05.2022
- Sorted outgoing mail and prepared deliveries using postal scanners and route cases.
- Collected signatures and verified recipient information during secure package delivery stops.
- Followed USPS handling procedures for certified mail, parcels, and special delivery items.
- Adhered to all USPS policies and procedures when performing job duties.
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
Office Coordinator
Bayfront Health Spring Hill
Springhill, FL
06.2018 - 06.2021
- Managed electronic health records and protected confidential information.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Deli Associate/Cashier
Walmart
Brooksville, FL
03.2018 - 01.2020
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Supported team members during busy shifts and maintained organized backroom supplies
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Adhered to company policies and procedures related to food handling processes.
Education
Associate of Science - Medical Office Administration
Central Piedmon Community College
Charlotte, NC 05.2015 - 05.2017
Skills
- Account management
- Billing procedures
- Data entry
- Records management
- Clear communication
- Customer education
- Conflict resolution
- Active listening
- Problem solving
- Attention to detail
Timeline
Account Management Customer Service Representative
Charter Communnications
02.2025 - Current
CCA - City Carrier Assistant
United States Post Service
11.2021 - 05.2022
Office Coordinator
Bayfront Health Spring Hill
06.2018 - 06.2021
Deli Associate/Cashier
Walmart
03.2018 - 01.2020
Associate of Science - Medical Office Administration
Central Piedmon Community College
05.2015 - 05.2017