Tammy Santiago
Omaha,NE
Summary
Dynamic and results-driven professional with extensive experience at Bridgestone Firestone, excelling in customer engagement and sales expertise. Proven ability to enhance store performance through effective teamwork and exceptional problem-solving skills. Adept at cash handling and fostering strong customer relationships, driving loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Sr Customer and Sales Associate
Bridgestone Firestone
Papillion, NE
01.2022 - 03.2026
- Assisted customers in selecting products based on needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store goals and improve customer service.
- Maintained product displays to enhance visual appeal and drive sales.
- Provided support in training new associates on store policies and procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed and delivered training modules for new employees, focusing on company policies, product knowledge, and effective sales techniques.
Assistant Store Manager
Advanced Auto Parts
Omaha, NE
12.2019 - 01.2022
- Oversaw daily operations management to elevate customer service quality.
- Trained and developed team members on sales techniques and product knowledge.
- Implemented inventory management processes to improve stock accuracy and availability.
- Analyzed sales data to identify trends, supporting strategic decision-making for promotions.
- Ensured compliance with safety standards and company policies during store operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Receptionist
Aksarben Tv and Digital Services
Omaha, NE
02.2016 - 11.2019
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Organized and managed appointment scheduling and calendar maintenance for staff to enhance daily workflow.
- Assisted with administrative tasks, including filing documents and data entry.
- Utilized office management software to track client inquiries and follow-ups accurately.
- Coordinated communication between departments to enhance service delivery.
Assistant Manager
Smiths Pub
New York, NY
04.2010 - 09.2015
- Assisted customers in selecting products based on needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store goals and improve customer service.
- Maintained product displays to enhance visual appeal and drive sales.
- Provided support in training new associates on store policies and procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed and delivered training modules for new employees, focusing on company policies, product knowledge, and effective sales techniques.
Education
High School Diploma -
Ralston High School
Ralston, Ne05.2000
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Problem-solving
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Cash handling
Flexible schedule
Verbal/written communication
Conflict resolution
Store opening and closing
Sales expertise
Complex Problem-solving
POS system operation
Meeting deadlines
Professional demeanor
Retail store operations
Guest relations
Inventory control
Merchandise display
Point of sale operation
Business development
Client account management
Friendly and outgoing
Customer engagement
Timeline
Sr Customer and Sales Associate
Bridgestone Firestone
01.2022 - 03.2026
Assistant Store Manager
Advanced Auto Parts
12.2019 - 01.2022
Receptionist
Aksarben Tv and Digital Services
02.2016 - 11.2019
Assistant Manager
Smiths Pub
04.2010 - 09.2015
High School Diploma -
Ralston High School