Tammy Santoro

• Oversaw health services for school of 1700 students and faculty.
• Participated in development of school safety plans to address areas of concern.
• Developed work flows and clinic management systems that reduced redundancy in processing and sharing protected health information.
• Served as advocate and liaison between families, school personnel and other healthcare providers on behalf of students.
• First responder to medical emergencies within building
• Quickly responded to situations impacting health and safety of students and staff.

Care Manager:

• Contributed to staff development focused on meeting key performance indicator goals.
• Unit achieved >90% patient satisfaction ranking despite organizational transition and hospital merger in progress.
• Implemented inter-system transfer and admission tracking leading to process change and increased inter-system admission rates.
• Investigated and resolved issues affecting hospital operations and patient care

Emergency Nurse:

• Cared for patients in 15-bed unit, supporting fellow nurses in delivering outstanding treatment.
• Maintained energy and enthusiasm in fast-paced environment
• Reputation as strong clinic resource, mentor and evidence based decision making. Used critical thinking to break down problems, evaluate solutions and make decisions
• Provided skilled, timely and level-headed emergency response to critically-ill patients
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions and competing priorities.

Case Manager / Admissions Coordinator:

• Managed support services and fostered communication among social workers, therapists, health aids, patients and families for case-load of 30-40.
• Facilitated safe, compassionate and dignified care in home setting.
• Focused on reducing hospital readmissions of COPD and CHF patients.

• Gained experience in adapting to varying departmental environments
• Teamed on trauma and emergency interventions
• Transitioned easily into triage, acute care, prompt-care and support roles
• Answered codes quickly and orchestrated efficient, skilled medical care
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation

• Gained clinical experience while building professional network and advancing through nursing roles from nurse-extern to RN, preceptor to charge.
• Reported patients' status and delegated nurse assignments to achieve optimal outcomes
• Managed elements of patient care from admission to discharge or transfer to other units
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options

• Graduated summa cum laude
• Member of Sigma Theta Tau

• Received The Doris M. and Edward J. Damm Memorial Scholarship
• Awarded U.S. Army Nurse Corps Spirit of Nursing Award