Tammy Sexton
NAVARRE
Summary
Dedicated Software Engineer experienced in developing scalable web and mobile applications. Contributed to team success through strong problem-solving skills and effective communication. Focused on embracing new challenges and advancing organizational objectives with passion for technology and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Genie and Overhead Door
Mount Hope, OH
06.2021 - Current
- Diagnosed technical issues, providing timely solutions to enhance customer satisfaction.
- Resolved customer inquiries regarding Genie and Overhead Door products and services.
- Collaborated with engineering teams to identify and resolve product defects, enhancing product reliability.
- Assisted technicians in understanding installation, programming, and repair procedures.
- Determined defective parts to process warranty service.
- Recorded customer interactions and solutions in computer system for accurate tracking and future reference.
- Created training materials for new staff, streamlining onboarding process.
Software Engineer
Tech Solutions Inc.
San Francisco, CA, USA
06.2020 - Current
- Developed and maintained web applications with JavaScript, React, and Node.js, enhancing user experience and functionality.
- Collaborated with cross-functional teams to deliver software solutions, ensuring alignment with project goals and quality standards.
- Designed and implemented scalable software solutions to enhance system performance.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Mentored junior engineers, fostering skill development and knowledge sharing.
Junior Developer
Innovatech
New York, NY, USA
09.2018 - 05.2020
- Contributed to development of mobile applications using Swift and Kotlin, enhancing user experience.
- Reviewed code and provided feedback during team meetings, fostering collaborative development process.
Education
Associate of Arts - Paralegal Studies
East Valley Long Technical College
Phoenix, AZ03-2005
Skills
- Experience in technical support
- Advanced troubleshooting techniques
- Remote troubleshooting
- Computer proficiency,
- Problem-solving skills
- Ability to multitask and stay organized
- Customer communication
Accomplishments
Professional Accomplishments.
- Earned an Associate Degree in Paralegal Studies in 2005.
- Began my legal career in an entry level position with a foreclosure and bankruptcy lawfirm, demonstrating a strong work ethic and willingness to learn.
- Advanced from the mailroom to managing the copying and preparation of legal complaints filed with the Cuyahoga County court system, ensuring documents were completed accurately and on time.
- Developed strong organizational, document management, and attention-to-detail skills while working in a fast-paced legal environment.
- Made the decision to leave my legal career to focus on raising my children, gaining valuable time management, problem-solving, and organizational skills.
- Returned back to the workforce in technical support with Genie, where I provide customer service, assist with technicians troubleshooting the garage door openers to resolve the technical issues proficiently and efficiently.
- Built a diverse career by successfully applying strong communication, organizational, and customer service skills across both the legal and technical support industries.
Certification
- Certified Scrum Master (CSM), 2021
- AWS Certified Solutions Architect, 2022
Languages
English (Fluent)
Spanish (Intermediate)
Software
Microsoft Word, Microsoft Outlook, Microsoft Excel (basic), Microsoft Office Suite, Adobe Acrobat,
Interests
Hiking, Photography, Traveling
Timeline
Technical Support Representative
Genie and Overhead Door
06.2021 - Current
Software Engineer
Tech Solutions Inc.
06.2020 - Current
Junior Developer
Innovatech
09.2018 - 05.2020
Associate of Arts - Paralegal Studies
East Valley Long Technical College