Tammy Smith
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
Fayetteville, NC
01.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Dollar General
Austin, TX
01.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Voluntary Worker
USO
Fort Eustis, VA
03.2018 - 02.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Maintained and updated database of information for organization.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
- Drafted emails, wrote memos, created contracts and prepared other communications.
Skills
- Product and Service Knowledge
- Recruiting and Interviewing
- Cost Reduction
- Employee Scheduling
- Operations Management
- Task Delegation
- Staff Management
- Sales Growth
- Product Knowledge
Timeline
Assistant Manager
Family Dollar
01.2022 - 08.2023
Customer Service Representative
Dollar General
01.2021 - 01.2022
Voluntary Worker
USO
03.2018 - 02.2020