Tammy Smith
Memphis,TN
Summary
Results-oriented leader skilled in managing large operational teams and implementing strategic initiatives. Develops innovative services and solutions to drive operational improvements. Delivers exceptional customer service while effectively communicating with diverse audiences. Knowledgeable in U.S. customs brokerage with active involvement in industry associations.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Managing Director
FedEx Logistics
Memphis, TN
08.2024 - Current
- Lead strategic initiatives to enhance operational efficiency across brokerage operations, optimizing resource allocation.
- Established departmental SQIs with goals that would ensure we meet customer expectations.
- Fostered stakeholder relationships and strengthening partnerships to enhance service.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Cultivated relationships with existing and new clients, driving business growth and expanding relationship.
- Evaluated staffing needs based on organizational goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Manager, Business and Quality Analysis
FedEx Trade Networks Transport and Brokerage, Inc.
Memphis, TN
06.2022 - 07.2024
- Managed and directed continuous improvement projects to enhance operational efficiency.
- Recruited, interviewed, and hired a strong team responsible for developing and deploying the new brokerage operating system, CargoWise.
- Developed roles and responsibilities for the new team and led project planning, outlining deliverables and due dates.
Senior Manager, Global Customs Brokerage Product Office
FedEx Trade Networks Transport and Brokerage, Inc.
Memphis, TN
08.2019 - 06.2022
- Developed new brokerage product offerings and supported sales organization to expand customer base.
- Implemented a General Rate Increase (GRI) that increased base brokerage revenue.
- Collaborated with multiple departments to develop and market our capabilities to support the new U.S. Customs entry type 86.
- Led cross OpCo strategic team to expand global regulatory affairs and compliance alignment.
- Executed program to identify and escalate 'At Risk' customers to mitigate churn.
General Manager IV, Michigan and Ohio Brokerage Operations
FedEx Trade Networks Transport and Brokerage, Inc.
Romulus, MI
08.2015 - 08.2019
- Managed 10 direct reports, 125 indirect reports across 3 facilities, ensuring alignment with operational goals.
- Established yearly management goals and oversaw profit and loss (P&L) management alongside facility operations.
- Oversaw customer satisfaction, provided new sales support, and engaged in industry involvement.
- Developed and implemented a streamlined process for handling incoming work, enhancing operational efficiency.
- Supported the strategic roll-out of the one-brokerage initiative and established the first industry vertical for entry processing vs. customer service for automotive in Michigan.
- Successfully developed and managed a P&L budget for three facilities as well as multiple departments.
- Improved processes for specific accounts to ensure efficient management and profitability.
Skills
- Account management
- Project management
- Operational excellence
- Process improvement
- Regulatory compliance
Operations management
- Strategic visioning
- Leadership skills
- Effective communication
- Customer service excellence
References
Available upon request.
Awards Certificates Licenses
- 01/23, Certified Change Practitioner, Prosci
- 01/22, CargoWise Certified Specialist
- 01/22, Leading Leaders
- 01/20, Star Award
- 01/19, Bravo Zulu
- 01/18, Star Award
- 01/18, Purple Promise Quality Award Winner
- 01/15, Licensed Customs Broker
- 01/12, Transportation Security Administration (TSA) Certified
- 01/07, 5 Star Award
- 01/07, Bravo Zulu
- 01/05, Bravo Zulu
- 01/04, Leadership Foundations
- 01/96, Certified Customs Specialist
Certification
Licensed Customs Broker
Accomplishments
Five Star Award
Timeline
Managing Director
FedEx Logistics
08.2024 - Current
Senior Manager, Business and Quality Analysis
FedEx Trade Networks Transport and Brokerage, Inc.
06.2022 - 07.2024
Senior Manager, Global Customs Brokerage Product Office
FedEx Trade Networks Transport and Brokerage, Inc.
08.2019 - 06.2022
General Manager IV, Michigan and Ohio Brokerage Operations
FedEx Trade Networks Transport and Brokerage, Inc.
08.2015 - 08.2019