
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
Office Administrator / Daily Operations /Marketing Coordinator at Erin Mac JewelryOffice Administrator / Daily Operations /Marketing Coordinator at Erin Mac Jewelry
<ul> <li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li> <li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li> <li>Tracked progress on projects and provided timely feedback to staff members.</li> <li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li> <li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li> <li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li> <li>Facilitated successful completion of new client onboarding and fund launches.</li> <li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li> <li>Provided leadership through training, coaching, and supervision of staff members.</li> <li>Performed end-of-day reports and signed off on net asset valuations.</li> <li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li> <li>Directed and supervised team of 15 employees in daily operations.</li> <li>Monitored employee productivity to provide constructive feedback and coaching.</li> <li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li> <li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li> </ul> at CIBC Mellon Global Securities Inc<ul> <li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li> <li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li> <li>Tracked progress on projects and provided timely feedback to staff members.</li> <li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li> <li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li> <li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li> <li>Facilitated successful completion of new client onboarding and fund launches.</li> <li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li> <li>Provided leadership through training, coaching, and supervision of staff members.</li> <li>Performed end-of-day reports and signed off on net asset valuations.</li> <li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li> <li>Directed and supervised team of 15 employees in daily operations.</li> <li>Monitored employee productivity to provide constructive feedback and coaching.</li> <li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li> <li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li> </ul> at CIBC Mellon Global Securities Inc
<ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service<ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service