Tammy Specht
Uhaul
Harrisburg,OR
17
years of professional experience
Experienced Traffic Control Manager skilled in managing customer reservations and directing equipment logistics. Strong focus on complaint resolution and customer satisfaction, ready to leverage expertise to streamline operations and enhance service delivery.
Work History
Traffic Control Manager
7 Months- Managed customer reservations for trucks, trailers, and boxes to ensure timely availability and service fulfillment.
- Setting rates for one way equipment rentals.
- Directing and routing equipment to repair shops and other locations in need.
Driver
1 Year 11 Months- Take special needs children to and from school.
- Operated various transportation vehicles in compliance with safety regulations and company policies.
- Delivered special needs children to and from school.
- Assisted in training new drivers on operational procedures and best practices.
Service Writer
7 Years- Provided detailed estimates and repair recommendations based on customer needs and vehicle diagnostics.
- Facilitated communication between customers, technicians, and management to ensure service accuracy.
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Implemented process improvements to reduce turnaround times for service requests and enhance efficiency.
- Managed customer inquiries and complaints, ensuring resolution aligned with company standards and policies.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma
Skills
Logistics coordination
Complaint resolution
Customer orientation
Fleet management
Problem-solving
Decision-making
Safety compliance
Timeline
Traffic Control Manager
Uhaul
03.2026 - CurrentRead More
Driver
Reliance Transportation
05.2022 - 04.2024Read More
Service Writer
DA Landis
01.2010 - 01.2017Read More
West Jordan High School
High School Diploma
Read More