Tammy Stine
Piney Flats,TN
Summary
Motivated Branch Manager with an extensive career in financial services and a track record of driving sales and boosting company morale. Hands-on, customer oriented professional who implements creative business development strategies and is dedicated to continuous improvement
Overview
17
17
years of professional experience
Work History
Branch Manager
Renasant Bank
02.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Branch Manager and Lending Assistant
Andrew Johnson Bank
01.2017 - Current
- Managed the Branch Office to meet financial service needs of customers in our market area
- Implemented strategies to achieve goals that were developed for the office as part of the Bank's overall strategic plan
- Ensured the office's compliance with operating policies and procedures
- Supervised, coached and developed tellers and new account staff regarding policies, procedures, products, systems and banking transactions efficiently
- Represents the bank in networking events
- Provide outstanding assistance to customers with all their banking transactions and services
- Managed transition from previous bank to current bank's policies and processes.
Branch Manager
AVP HomeTrust Bank
01.2017 - 03.2018
- Managed the Branch Office to meet financial service needs of customers in our market area
- Implemented strategies to achieve goals that were developed for the office as part of the Bank's overall strategic plan
- Ensured the office's compliance with operating policies and procedures
- Supervised, coached and developed tellers and new account staff regarding policies, procedures, products, systems and banking transactions efficiently
- Represents the bank in networking events
- Provide outstanding assistance to customers with all their banking transactions and services
- Managed transition from previous bank to current bank's policies and processes.
Branch Manager
AVP Tri Summit Bank
10.2011 - 01.2017
- Managed the Branch Office to meet financial service needs of customers in our market area
- Implemented strategies to achieve goals that were developed for the office as part of the Bank's overall strategic plan
- Ensured the office's compliance with operating policies and procedures
- Supervised, coached and developed tellers and new account staff regarding policies, procedures, products, systems and banking transactions efficiently
- Originate mortgage for home purchase, refinance and new home construction(in house and secondary market)
- Reviewed and analyzed loan transaction package for preliminary approval or denial in accordance with policy and procedures
- Assembled all required documentation for processing and underwriting on each transaction
- Represents the bank in networking events
- Provide outstanding assistance to customers with all their banking transactions and services.
Assistant Branch Manager
TriSummit Bank
01.2007 - 10.2011
- Facilitated training to increase knowledge of products and services
- Successfully passed all audits during my time as Assistant Branch Manager
- Represented the bank in networking events
- Managed the daily operations and administration of the branch
- Worked closely with the Branch Manager to exceed sales goals
- Communicate effectively with customers, managers and co-workers through a variety of channels.
Education
Advanced IRA
David Crockett High School
Jonesborough, TN01.1994
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Management
- Strong team-builder
- Verbal/written communication
- Employee Development
- Decision-Making
- Relationship Building
- Team Player
- Staff Supervision
- Training and Development
- Sales management
- Staff Training
- Staff Development
- Process Improvement
- Sales professional
- Staff recruitment
- Business Development
- Interviewing and Hiring
- Sales Development
- Goals and performance
- Project Management
- Sales Planning
- Conflict Resolution
- Friendly
- Cash handling expertise
- Banking
- Risk Mitigation
- Approachable
- Performance Reviews
- Financial Services
- Loan Documentation
- Community Relations
- Operational Reports
Awards
- 2008-2009 Johnson City Chamber of Commerce Leadership
- 2015 Tri-Cities Business Journal's 40 Under 40 Recipient
- 2014 Sales Award (TriSummit Bank)
- 2nd Quarter Exceeding Expectations Award 2014 (TriSummit Bank)
- March 2015 completed Pal's Business Excellence Institute
References
upon request
Timeline
Branch Manager
Renasant Bank
02.2020 - Current
Branch Manager and Lending Assistant
Andrew Johnson Bank
01.2017 - Current
Branch Manager
AVP HomeTrust Bank
01.2017 - 03.2018
Branch Manager
AVP Tri Summit Bank
10.2011 - 01.2017
Assistant Branch Manager
TriSummit Bank
01.2007 - 10.2011
Advanced IRA
David Crockett High School