Tammy Thompson
Enfield,CT
Summary
Experienced Animal Control Officer with a passion for animals. Adept at enforcing all state and local laws pertaining to the welfare and control of all animals while treating those involved in such actions with respect. Work toward the resolution of such cases through education and voluntary compliance, and if necessary legal action. Municipal Animal Control Officer Supervisor with successful experience in Animal Control and Community Customer Service relations. Recognized consistently for performance excellence and contributions to success in Animal Control industry. Strengths in community relations and backed by training in Animal Control Laws.
Overview
17
17
years of professional experience
Work History
Municipal Animal Control Officer Supervisor
Town Of Stafford
Stafford, CT
01.2020 - 03.2021
- Train and supervise two employees related to animal control laws and appropriate action in various animal control related situations.
- Monthly employee scheduling.
- Uphold State Animal Control Laws and Town Ordinance.
- Develop proper cleaning protocol for the town of Stafford Municipal Shelter.
- Create Town wide notification regarding dog licensing through social media , and town newsletter.
- Create signage for Town of Stafford dog licensing to be placed in various locations town wide.
- Created a pet food donation program. Coordinate donations and distribution to residents in need.
- Develop partnerships with multiple rescues and veterinarians to offset cost of medical treatment for animals impounded.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Investigated and gathered information regarding animal-related complaints.
- Responded to daily calls to enforce animal control regulations.
- Attended to calls reporting of wild animal bites.
- Developed a screening process for adoptable impounded animals.
Animal Control Officer
Town of Somers
Somers, CT
11.2016 - 03.2021
- Enforce licensing and applicable state and local laws and ordinances.
- Liason between town and local residents providing guidance, support and information regarding both domestic and wild animals. Strong customer service focus.
- Respond to calls in both routine and emergency situations.
- Processed and logged accurate and detailed incident reports.
- Write monthly newsletter posted on town website regarding wildlife and domestic pet tips.
- Developing plan on improving licensing compliance and standard operating procedures for Town of Somers Animal Control Department.
Inside Sales Manager
US Foodservice - Hartford
South Windsor, CT
10.1996 - 02.2002
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Communicated regularly with Territory, and District Managers for daily support and strategic planning for accounts.
- Trained and managed a team of Inside Sales Representatives to support daily activities of Territory Managers.
- Provided Lead Generation to Account Managers with potential accounts within their territories.
- Met with former customers to resolve past issues and re-activate as customers
Inside Sales Account Manager
Better Brands
Windsor, CT.
05.1990 - 10.1996
- Built strong client relationships and provided high value-adding services, resulting in market share increases at Yale University, University of Connecticut and Smith College
- Communicated regularly with College Business Manager for daily support and strategic planning for accounts to include new products, stock issues, resolution of customer complaints, etc.
- Process customers orders to ensure excellent fill rates.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Education
Non-Degree Coursework
Holyoke Community College
Holyoke, MA2014
Certifcations
State of CT Animal Control Officer Certification
State of Connecticut Animal Control Academy
Meriden, CT2017
High School Diploma -
West Springfield High School
West Springfield, MA1986
Skills
- Strong Interpersonal Skills
- Rescue/ Emergency Response Training
- Knowledgeable in State in State Animal Control Laws
- Humane Treatment of Animals
- Excellent Ability to Collect and Analyze Facts
- Good Communication Skills
- Knowledge of local ordinances
- Animal behavior familiarity
- Investigative report preparation
- Humane animal treatment
Accomplishments
Developed a Pet Food Donation Program for the Town of Stafford, CT.
Worked with the Department of Agriculture to develop a safe handling of Animals procedure during the COVID pandemic.
Created an Animal Control Officer Survey in conjunction with the CT Municipal Animal Control Officer Association.
Developed a cleaning protocol check list for the Town of Somers, Animal Control Department.
Created a Dog Bite Investigation checklist for The Town of Stafford for training purposes.
Administrator for the Public Animal Control Officer Facebook page.
Published article in the CT Dog Magazine relating to the effects of the COVID pandemic and families ability to feed their pets.
Attended several legislative committee meetings on the humane treatment of animals, State Legislative Office, Hartford.
Featured in a calendar by Where The Love is Rescue for Animal Control.
Volunteer Work
- Legislative Task Force for the Humane Treatment of Animals - Member
- Town of Somers CERT Team
- Connecticut Municipal Animal Control Association
- Foster for critical care bottle fed kittens, Enfield Community Cat Project.
Timeline
Municipal Animal Control Officer Supervisor
Town Of Stafford
01.2020 - 03.2021
Animal Control Officer
Town of Somers
11.2016 - 03.2021
Inside Sales Manager
US Foodservice - Hartford
10.1996 - 02.2002
Inside Sales Account Manager
Better Brands
05.1990 - 10.1996
Non-Degree Coursework
Holyoke Community College
Certifcations
State of CT Animal Control Officer Certification
State of Connecticut Animal Control Academy
High School Diploma -
West Springfield High School
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