Tammy Thompson
Aaron's
Dalton
1
Certification
32
years of professional experience
#readytowork
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Work History
General Manager
6 Years 2 Months- Managed all positions, including payroll, inventory, staffing, and loading and unloading trucks.
- Oversee daily operations to ensure efficiency and optimal performance.
- Develop and implement strategic plans to enhance business growth and profitability.
- Mentor and train management team to improve leadership capabilities and operational effectiveness.
Gluer Operator
5 Years 6 Months- Operated glue line machinery to ensure efficient production., photo packs, binding, sample swatches, and shipping. Executed all assigned jobs to maintain workflow efficiency. for the day, make sure all orders are shipped in time.
- Operated gluing machinery to produce high-quality printed materials efficiently.
- Monitored production processes to ensure adherence to quality standards and specifications.
- Collaborated with team members to optimize workflow and reduce downtime during operations.
Customer Service Representative
1 Year 5 Months- Answer all sales and cancellation calls, ask probing questions to find the right fit for the customer home and coverage they will benefit from, also to inquire as to why the customer is needing to cancel and handle any concerns they may have to correct the problem. Ability to multitask, time management was a top priority. Had to have the empathy to fully understand how customers felt and able to be on their level. Problem solving was a must, was the one to make decision on every call. Had to have ability to fully understand all products and services that were available to customers.
- Oversaw customer account management to ensure satisfaction and retention.
- Welcomed customers upon arrival to create a friendly atmosphere.
- Administered customer service surveys to gather feedback and improve service quality.
- Addressed and resolved customer issues to improve service quality.
- Coordinated client appointments to streamline service delivery.
- Operated within the inbound call center to assist customers.
- Provided assistance to customers through live chat support.
- Received and documented customer orders to ensure accuracy.
- Handled inquiries and issues to provide timely support.
- Managed troubleshooting of applications to assist users effectively.
Manager
4 Years 1 Month- Oversee five employees of daily duties, collection calls and collection runs, telemarketing sales daily, maintain and growth in customer. Overseen all marketing in area. Made sure all sales and collection numbers were on target for weekly and monthly projections. In charge of customer growth as well as units on rent. Product knowledge for area to what was in demand. Time Management was key to success. Multitasking was a must to go from sales to collection depending on call or customer that came in. Ability to handle large volumes of calls, and in person visits. Was always looking for ways to improve customer experience.
- Utilized various skills to enhance sales performance and optimize collections.
- Sales, collection, multi tasking.
- Oversaw the operations of Rent A Center.
- Supervised 5 employees
- Managed marketing, sales, inventory management, and customer relations
- Generated sales, revenue, and payroll reports
- Handled the daily counts
- Drove sales by developing various plans and advertisements to attract new customers.
- Ensured excellent customer experience consistently.
- Recruited new hires by Website, or in person.
- Established work schedules to maximize operational efficiency.
- Processed daily cash deposits to maintain financial accuracy.
- Opened and closed store and office
- Ensured store and office cleanliness for a welcoming atmosphere.
- Supervised event planning
Manager
15 Years 9 Months- Handled cash, prepared food for daily service, managed inventory and ordering.
- Tracked notable successes
- Opened six stores, overseeing operations until each achieved business success.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Customer relations
Inventory control
P&L management
Labor cost controls
Staffing
Purchasing
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
General Manager
Aaron's
06.2020 - CurrentRead More
Gluer Operator
Paradigm printing
11.2014 - 05.2020Read More
Customer Service Representative
HOMESERVE USA
09.2014 - 02.2016Read More
Manager
Rent a center
07.2010 - 08.2014Read More
Manager
Dominos pizza
04.1994 - 01.2010Read More
Pacific high school
High School Diploma
Read More