Tammy Vessel
Zachary,LA
Summary
Dynamic Member Service Supervisor at Alliance Safety Council with a proven track record in employee training and exceptional communication. Enhanced member satisfaction through effective relationship building and process improvements, while maintaining high professionalism. Skilled in staffing and scheduling, I fostered a collaborative environment that boosted team performance and retention rates.
Overview
7
7
years of professional experience
Work History
Member Service Supervisor
Alliance Safety Council
Baton Rouge, LA
10.2024 - Current
- Supervised daily operations of member services to ensure compliance with safety regulations.
- Trained and mentored staff on effective communication and customer service techniques.
- Implemented process improvements to enhance member satisfaction and service efficiency.
- Collaborated with cross-functional teams to develop training materials for new members.
- Oversaw scheduling and workflow management to optimize team performance and productivity.
- Conducted regular training sessions on safety protocols for staff and members alike.
- Enhanced member satisfaction by providing exceptional customer service and resolving complex issues.
- Established rapport with account holders by personalizing conversations during face-to-face interactions or calls which improved client relationship quality.
- Coached team members through performance reviews, identifying areas for growth and development while setting achievable goals in alignment with organizational objectives.
- Helped customers understand benefits with thorough, knowledgeable, and friendly explanations.
- Upheld high standards of professionalism and confidentiality by diligently maintaining member information security, adhering to all relevant policies and regulations.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Led team of representatives servicing type customers.
- Trained, mentored and evaluated employees on service quality, knowledge, and performance.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
Supervisor
Allied Universal Security
Baton Rouge, LA
12.2018 - 10.2024
- Supervised security personnel to ensure compliance with safety protocols and operational guidelines.
- Conducted regular inspections of premises, identifying potential security risks and recommending improvements.
- Developed training programs for new employees, enhancing team performance and knowledge retention.
- Coordinated incident response procedures, minimizing disruptions and ensuring swift resolution of security issues.
- Monitored access control systems, maintaining accurate logs of personnel and visitor entries and exits.
- Facilitated communication between management and staff, fostering a collaborative work environment focused on security excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Jackson High
Jackson, LASkills
- Employee training
- Application review
- Customer service standards
- Exceptional communication
- Relationship building
- Data entry proficiency
- Call center operations
- Customer service representation
- Teamwork
- Multitasking
- Excellent communication
- Decision-making
- Staffing and scheduling
- Professionalism
Timeline
Member Service Supervisor
Alliance Safety Council
10.2024 - Current
Supervisor
Allied Universal Security
12.2018 - 10.2024
High School Diploma -
Jackson High