Kent Hamel
Atlanta,GA
Summary
Service professional with strong foundation in member service supervision. Proven ability to enhance team efficiency and customer experience through effective communication and leadership. Known for reliability, adaptability, and collaborative approach to achieving results, emphasizing problem resolution and team development.
Overview
11
11
years of professional experience
Work History
Member Service Supervisor
Navy Federal Credit Union
02.2024 - 01.2026
- Developed and executed proactive outreach scripts for complex account inquiries, enhancing member confidence through effective communication.
- Executed thorough identity verifications and transaction checks for complex requests, minimizing errors and reinforcing regulatory compliance through meticulous documentation.
- Enhanced first-contact resolution rates by efficiently managing member inquiries and issues across phone and digital platforms.
- Developed training programs for staff to improve service quality and operational efficiency.
- Facilitated prompt resolution of complex member inquiries, streamlining processes for improved service delivery.
Outbound Sales Representative
Windstream
10.2024 - 12.2025
- Cultivated client relationships, enhancing customer retention and loyalty.
- Collaborated with marketing team to align promotional strategies with sales goals.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Professional Travel Agent
American Express
05.2020 - 03.2024
- Developed and executed strategic sales initiatives, resulting in a increase in travel bookings and exceeding annual sales targets.
- Coordinated logistics for domestic and international travel, ensuring seamless experiences for clients.
- Coordinated complex international itineraries, including flights, accommodations, transportation, and activities, while adhering to client preferences and budget constraints.
- Utilized CRM systems and travel management tools to track bookings, manage client communications, and optimize travel arrangements.
Sales Representative & Coordinator
Atlanta Peach Movers
04.2022 - 11.2023
- Sales and Business Development: Increased sales by proactive outreach, lead generation, and conversion strategies. Developed and maintained relationships with new and existing clients.
- Client Consultation: Conducted detailed consultations with clients to understand their moving needs, provided accurate quotes, and recommended suitable moving solutions. Ensured client satisfaction and high-quality service delivery.
- Logistics Coordination: Managed the scheduling and coordination of moving services, including truck assignments, crew management, and route planning. Ensured timely and efficient service execution.
Data Reporting Analyst
Software Technology Inc
03.2018 - 05.2023
- Analyzed complex data sets to identify trends and drive business decisions.
- Developed and maintained automated reports using advanced Excel functions and SQL queries.
- Collaborated with cross-functional teams to ensure data accuracy and alignment with business objectives.
- Designed dashboards that visualized key performance indicators for executive review.
- Conducted regular audits of reporting systems to ensure compliance with industry standards and best practices.
Mental Health Technician
Mississippi State Hospital
09.2014 - 05.2018
- Monitored and assisted patients with mental health disorders, including conducting regular assessments of behavior and emotional state.
- Implemented treatment plans under the supervision of mental health professionals, providing support and interventions as needed.
- Conducted therapeutic group activities and individual sessions, promoting social interaction and skill development among patients.
- Assisted with crisis intervention and de-escalation techniques, effectively managing challenging situations to ensure patient and staff safety.
- Documented patient progress, behaviors, and incidents accurately, contributing to comprehensive treatment plans and case reviews.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MSAssociate of Science -
Hinds Community College
Raymond, MSSkills
- Excellent time management skills
- Decision-making
- Customer focused
- Problem-solving
- Customer service
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Relationship building
- Employee training
- SQL databases
- Data visualization and presentations
LANGUAGES
English (Native).
Timeline
Outbound Sales Representative
Windstream
10.2024 - 12.2025
Member Service Supervisor
Navy Federal Credit Union
02.2024 - 01.2026
Sales Representative & Coordinator
Atlanta Peach Movers
04.2022 - 11.2023
Professional Travel Agent
American Express
05.2020 - 03.2024
Data Reporting Analyst
Software Technology Inc
03.2018 - 05.2023
Mental Health Technician
Mississippi State Hospital
09.2014 - 05.2018
Associate of Science -
Hinds Community College
High School Diploma -
Ridgeland High School