Tammy Vincent

Organize and Lead SAFe Agile Program Increment Planning for 28 scrum teams, delivering 90k hours of code every 12 weeks.

• Lead weekly Scrum of Scrum (SoS) meeting with Scrum Masters and Product Owners with focus on managing dependencies and impediments for Program Increment.
• Work with Chief Product Officer analyzing Profit and Loss with focus on developing product scorecards reflecting development costs against plan, revenue against plan, defect density, development capacity vs actuals, user story to feature development.
• Manage and escalate risk.
• Drive relentless Agile process improvements by coaching teams to increase velocity.
• Mentor new hires, resulting in stronger staff development and increased time to market productivity.

• Product Manager specializing in claim adjudication, Medicare, Drug Discount and Pharma programs,
• Delivered 20k of project hours per year and reduced Medicare PDE errors by 125 million.
• Coordinated project planning and execution with team members and team leads.
• Review sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Prioritized roadmap in order to achieve product goals and metrics.
• Liaised with clients to develop deep understanding of business needs and current market landscape.
• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
• Consulted with product development teams to enhance products based on customer interest data.
• Managed benchmarks, product demonstrations and testimonials for performance evaluation.

• Managed team of 6 IT Business Analysts, Developers and Quality Analysts
• Delivered and managed 30k hours of capacity per year.
• Focus on claim adjudication platform, Medicare, Drug Discount and Pharma projects.
• Onboarded new employees with training and new hire documentation.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• HR administrator of DST Systems ERISA plans.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
• Collaborated with leadership to assess and improve policies across board.