Mircosoft word
Tammy Wooten-Heider
Anchorage,AK
Every problem is a gift—without problems we would not grow.
Tony Robbins
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Specialist Travel
Collabera/Xerox
Anchorage, AK
10.2015 - 02.2016
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Call Center
Appleone-First
Colorado Springs, CO
01.2014 - 03.2014
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Call Center
TMG Health/Kelly Service
Amarillo, TX
08.2013 - 12.2013
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Customer Service Call Center
Sitel-Directv
Amarillo, TX
08.2012 - 08.2013
- Handled a high volume of inbound customer calls, averaging 30 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- Assisted customers with troubleshooting technical issues over the phone, resulting in a 80% decrease in escalations to the technical support team
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
Medical Receptionist
Northwest Texas Healthcare system
Amarillo, TX
04.2001 - 04.2002
- Interviewed patient for help with their medical bills
- Backup receptionist answering multi line phone and greeting client as they came in for their appointment and dropping off paperwork
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Assisted patients with completing necessary forms or paperwork for insurance purposes
- Maintained a clean and organized work environment to promote professionalism and efficiency
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Education
Associate of Arts - Business Administration
04.2012 - 04.2014
Skills
- Customer service excellence
- Payment processing
- Quality assurance
- [Product or service] support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Flexible work hoursWork from home optionCareer advancementSoftware
Mircosoft excel
Outlook
Languages
English
Full Professional
Timeline
Customer Care Specialist Travel - Collabera/Xerox
10.2015 - 02.2016
Customer Service Call Center - Appleone-First
01.2014 - 03.2014
Customer Service Call Center - TMG Health/Kelly Service
08.2013 - 12.2013
Customer Service Call Center - Sitel-Directv
08.2012 - 08.2013
AIU - Associate of Arts, Business Administration
04.2012 - 04.2014
Medical Receptionist - Northwest Texas Healthcare system
04.2001 - 04.2002
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