Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tammy Wurz

Tammy Wurz

Indio,CA

Summary

Professional in patient and customer care with strong focus on delivering impactful results. Skilled in patient communication, care coordination, and health education. Known for effective team collaboration and adaptability in dynamic healthcare and customer care environments. Reliable in meeting patient and customer needs and maintaining high standards of care.

Overview

13
13
years of professional experience

Work History

Patient Care Specialist

CVS Pharmacy
10.2023 - Current
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
  • Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
  • Improved patient satisfaction with thorough and empathetic communication about care plans and procedures.
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
  • Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.

Wholesale Account Management Representative and Customer Relations

Earthing
06.2012 - 01.2020
  • Responsible for setting up and maintaining new and existing wholesale and distribution accounts both in and outside of the US included customer service, website setup and maintenance, account pricing terms and conditions
  • Assisted Director of Operations with various duties including website setup and maintenance, pricing and product changes on multiple site platforms
  • Setup and maintained a new product inventory program with the warehouse management team
  • Responsible for the customer service department employees training and needs
  • Setup and maintained a third party sellers account on Amazon for company products

Education

Associates Degree - Computer Studies

Ohlone Junior College
Fremont, CA

Bachelor of Science - Liberal Studies Option, English

California State East Bay
Hayward, CA

Skills

  • Volunteer Scout Leader
  • Volunteer Teacher’s Aide
  • Conversational English Teacher for Japanese Citizens
  • Honorably Discharged US Marine Corps
  • Windows XP, MS Word, MS Excel, MS Outlook
  • Internet, Zoom website chat, Sharepoint, Fax, 10 line phone operation
  • Patient confidentiality
  • Teamwork and collaboration
  • Multitasking

Timeline

Patient Care Specialist

CVS Pharmacy
10.2023 - Current

Wholesale Account Management Representative and Customer Relations

Earthing
06.2012 - 01.2020

Associates Degree - Computer Studies

Ohlone Junior College

Bachelor of Science - Liberal Studies Option, English

California State East Bay

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