Tammy Zubick-Munguia
Billings,NY
Summary
Seasoned Store Manager specializing in the professional and personal development of all members of my team.
I believe that investing in the individual results in superior professional results, including better production results and customer service.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
Easter Seals Goodwill NRM
Billings, MT
03.2005 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target production goals.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Education
Business Management
Billings Vocational Technical Center
Billings, MTHigh School Diploma -
Billings Senior High School
Billings, MT06.1982
Skills
- Retail Operations
- Hiring and Training
- Profit and Loss Control
- Retail Employee Training
- Policy Enforcement
- Coaching and Mentoring
- Customer Relations
- Safety Awareness
- Profit and Loss
Accomplishments
- Promoted from supervisor to ASM later to Retail Manager.
- Perfect production record since March 2021
- Increased revenue by over $400,000 this fiscal year
- Have trained 2 Assistant manager that have been promoted to Store manager position
- Has worked consistently, both on myself and with my team, to improve communication skills and emotional intelligence
Timeline
Retail Store Manager
Easter Seals Goodwill NRM
03.2005 - Current
Business Management
Billings Vocational Technical Center
High School Diploma -
Billings Senior High School
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