Tammy C Perez
Cape Coral,FL
Summary
Dynamic professional with extensive experience in healthcare and customer service, including a role at Millennium Physician Group. Proven expertise in insurance authorization processing and effective communication. Recognized for meticulous attention to detail and problem-solving abilities, ensuring compliance and enhancing patient satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Mortuary Transporter
Brasota Mortuary
Fort Myers, FL
07.2025 - 09.2025
- Transported deceased from place of death to appropriate facility with care.
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Adhered to performed task without direct supervision.
- Prepared of chain of custody documentation for each transport process accurately.
- Demonstrated compassion and respect while interacting with grieving families and respect to the pub.
Insurance Referral Authorizations Corrdinator
Millennium Physician Group
North Fort Myers , FL
03.2019 - 11.2024
- Coordinated patient insurance authorizations with healthcare providers and insurers.
- Reviewed medical documentation to ensure compliance with authorization requirements.
- Maintained accurate records of all authorization requests in the database system; Athena, EMR, Human, Tri-Care; Availity,WellMed.
- Coordinated communication between departments regarding authorization procedures.
- Performed administrative duties such as scanning, faxing , daily communication with Patients and Specialist, maintaining HIPAA Compliance.
Funeral Services Assistant
Hodges Funeral Home
Fort Myers, FL
02.2021 - 02.2023
- Prepared and maintained funeral service areas for visitations and ceremonies.
- Supported staff in setting up equipment for services and viewings.
- Organized floral arrangements for display at funerals and memorials.
- Assisted Funeral Director in coordination of services.
Health Information Assistance/Coder
Life Care Center Of Estero
Estero , FL
10.2010 - 04.2018
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Conducted audits to ensure compliance with federal and state regulations.
- Maintained positive working relationship with fellow staff and management.
Allergy Technician Assistant
Allergy & Asthma Care Center
Fort Myers , FL
10.2006 - 04.2007
- Administered Allergy shots and skin patch testing.
- New Patient intake and treatment and current patients for medical history to assure Immunotherapy
- Schedule Allergy testing, while maintaining patient interaction.
- Maintain testing equipment and clean clinical environment
- Maintained accurate patient records in compliance with healthcare regulations.
Customer Service Representative
Lee County Tax Collector
Fort Myers, FL
07.1999 - 08.2001
- Assisted customers with property tax inquiries,out of State Title transfer,automobile registration and payment processing.
- Managed high-volume inquiries while ensuring quality service standards were met.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints through effective communication and problem-solving, while in compliance of Florida State Stautes.
Education
Some College (No Degree) - Medical Office Procedures/Nursing
Middlesex County College
Edison, NJ12-1999
Some College (No Degree) - General Studies
Union County College
Cranford, NJ12-1997
Certified Nursing Assistant - Nursing Education
Enadex Training Institute
Union, NJ12-1996
High School Diploma -
Riverdale High School
Fort Myers, FL05-1989
Skills
- Effective communication
- Attention to detail
- Insurance authorization processing
- Active listening
- Multitasking and organization
- Team collaboration
- Problem solving
- Electronic health records
References
References available upon request.
Timeline
Mortuary Transporter
Brasota Mortuary
07.2025 - 09.2025
Funeral Services Assistant
Hodges Funeral Home
02.2021 - 02.2023
Insurance Referral Authorizations Corrdinator
Millennium Physician Group
03.2019 - 11.2024
Health Information Assistance/Coder
Life Care Center Of Estero
10.2010 - 04.2018
Allergy Technician Assistant
Allergy & Asthma Care Center
10.2006 - 04.2007
Customer Service Representative
Lee County Tax Collector
07.1999 - 08.2001
Some College (No Degree) - Medical Office Procedures/Nursing
Middlesex County College
Some College (No Degree) - General Studies
Union County College
Certified Nursing Assistant - Nursing Education
Enadex Training Institute
High School Diploma -
Riverdale High School