Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammy L. LaMere

Hamlin,NY

Summary

Proficient time manager and collaborative team player trained in loan servicing. Goal-oriented multi-tasker who excels at paying attention to detail. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues. Proficient in processing mortgage discharges and loan modifications. New York State licensed Notary.

Overview

30
30
years of professional experience

Work History

Retail Loan Servicing Specialist

Genesee Regional Bank
01.2021 - Current
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assessed aging accounts and initiated collection strategies based on conditions.

Certified Personal Banker

Five Star Bank, Brockport Branch
09.2016 - 12.2021
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Processed quarterly Vault and ATM audits
  • Coordinated daily cash reconciliation at a high-volume location
  • Opened accounts and processed loan applications
  • Executed wire transfers, stop payments and account transfers
  • Maintained friendly and professional customer interactions

Teller

First Niagara Bank
05.2016 - 08.2016
  • Processed customer's transactions efficiently and in a timely manner
  • Referred clients to platform for new products

Teacher Aide

Brockport High School
09.2015 - 05.2016
  • Aide classroom teacher with teaching students with disabilities
  • Graded papers and helped to keep students on schedule for their PT/OT/Speech sessions

School Aide

Brockport High School
04.2013 - 09.2015
  • Made sure students had a healthy and safe environment during lunch periods
  • Greeted parents as they entered the school and assisted them with directions for meetings with teachers and administration
  • Supported the office staff in the main office and guidance office when needed

Teller/Customer Service Representative/Secretary

HSBC/First Niagara Bank
06.1994 - 07.2013
  • Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken
  • Checked to ensure appropriate changes were made to resolve customer's problems. Referred unresolved customer grievances to designated department for further investigation
  • Conferred with customers by telephone or in person to provide information about products or services, cancel accounts, or obtain details of complaints
  • Answered telephones and performed. secretarial duties for twenty Business Development Officers

Education

American Studies

The College At Brockport
Brockport, NY
1994

Music Education

Roberts Wesleyan College
Rochester, NY
1992

Accounting

Alfred State
Alfred, NY
1989

Skills

  • Customer Relations
  • Strong communication skills
  • Effective time management
  • Excellent work ethic
  • Strong organization skills
  • Goal-oriented
  • Self-sufficient
  • Positive attitude
  • Team player
  • Regulatory Compliance Knowledge

References

  • References available upon request

Timeline

Retail Loan Servicing Specialist

Genesee Regional Bank
01.2021 - Current

Certified Personal Banker

Five Star Bank, Brockport Branch
09.2016 - 12.2021

Teller

First Niagara Bank
05.2016 - 08.2016

Teacher Aide

Brockport High School
09.2015 - 05.2016

School Aide

Brockport High School
04.2013 - 09.2015

Teller/Customer Service Representative/Secretary

HSBC/First Niagara Bank
06.1994 - 07.2013

American Studies

The College At Brockport

Music Education

Roberts Wesleyan College

Accounting

Alfred State

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Tammy L. LaMere