Manager
Angi/Angie’s List
02 2016 - 02 2024
- Collections/Order to Cash
- Supervised team of up to 10 collections specialists, managed collections portfolio of $10M monthly average
- Created work from home training program for new hires during Covid, continuous learning program
- Facilitated daily team huddles, weekly team meetings, monthly motivational rewards ceremonies, team outings, trainings and book clubs
- Management of monthly collections commissions to present to commissions team for monthly payouts
- Experience with interviews for hire, performance improvement plans, and dismissal of employees
- Managed Ultipro timesheets daily, approved time off, holiday and PTO, approval of bi-weekly timesheets
- Genesys phone system management, call monitoring and coaching
- Created and presented slides monthly for team collections results via Zoom and in-person meetings with Executive teams
- Monthly review and approval of accounts pending third party placement
- Worked with interdepartmental managers in accounting, client success and sales teams to create a cohesive work environment
- Worked directly with Large Advertisers to settle past due balances to maintain active relationship status
