Stephanie Eyide
Hollywood,FL
Summary
Customer-focused and detail-oriented professional with experience in providing top-tier customer service and client support. Skilled at handling complex customer issues, analyzing root causes, and collaborating across departments to deliver efficient solutions. Adept at working in fast-paced environments, managing multiple priorities, and ensuring accuracy in all transactions.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
GE Appliances
03.2022 - Current
- - Manage a high-volume of inbound inquiries via phone and chat, providing accurate information on products, orders, and submitting service requests.
- - Resolve customer issues with professionalism, ensuring positive outcomes and customer retention.
- - Collaborate with internal teams (sales, billing, and fulfillment) to ensure timely order completion.
- - Document customer interactions in CRM systems, maintaining accurate and up-to-date records.
- - Consistently exceed service level expectations, maintaining high satisfaction ratings.
- Remote
Customer Support Specialist
Progressive
05.2019 - 03.2022
- - Responded to inquiries via phone, chat or email about coverage, policy details, claims, billing, and troubleshooting issues related to Progressive products.
- - Simplified complex insurance information for members, ensuring clarity and understanding.
- - Educated customers on products and services to ensure customers had appropriate insurance coverage that would fit their needs.
- - Resolved escalated customer issues, often coordinating with internal departments to deliver solutions.
- - Maintained accurate and detailed records of all customer interactions and transactions in CRM systems.
- Remote
Client Services Coordinator
Teleperformance
07.2016 - 05.2019
- - Provided high quality and professional client service, acting as the first point of contact for all incoming client inquiries via phone or email.
- - Assisted with the onboarding process for new clients, providing information and support to ensure a seamless transition.
- - Addressed and resolved client concerns by troubleshooting problems and escalating issues when necessary.
- - Prepared reports, maintained records, and documented client interactions in internal systems.
- - Followed up with clients if additional information or documentation was needed in order to resolve any issues or concerns.
- Remote
Education
Bachelor of Arts - undefined
Barry University
Miami, FL06.2018
High School Diploma - undefined
South Broward High School
Hollywood, FL06.2010
Skills
- - Customer & Client Support
- - Conflict Resolution & Problem Solving
- - Written & Verbal Communication
- - Multitasking, Organization & Time Management
- - Team Collaboration
- - Phone, Chat & Email Support
- - CRM Systems (Salesforce, Zendesk, HubSpot)
- - Phone Systems (Five9, Genesys, Avaya)
- - Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Timeline
Customer Service Agent
GE Appliances
03.2022 - Current
Customer Support Specialist
Progressive
05.2019 - 03.2022
Client Services Coordinator
Teleperformance
07.2016 - 05.2019
Bachelor of Arts - undefined
Barry University
High School Diploma - undefined
South Broward High School