TAMMY M. Hamric-Gouge, MHHS
Dental Hygienist Customer Specialist
3688 HARRIS AVE NW Canton,OHIO
Summary
Over 25 years' experience working in customer service-related field of Dentistry.
Experienced Dental Hygienist with over 20 years of experience in both medical and dental fields. Outstanding reputation for problem solving and improving customer satisfaction. Having a contagious personality and smile, customers feel an immediate connection with me. Patient safety and satisfaction have been top priority in the position as a dental hygienist and continue to learn and grow as the world continues to change. Deep personal passion to go above and beyond to see that patients and customers feels relaxed and have an enjoyable experience. Highly motivated to experience a new career path and adventure by incorporating educational accomplishments and many of life experiences.
Overview
26
26
years of professional experience
Work History
Lead Dental Hygienist
DR. STEVEN PARKER DDS
MASSILLON , OH
2001.01 - Current
- Listen and Work with customers/patients concerning their personal dental needs.
- Perform any and all necessary treatments customers require. Prophylaxis, radiographs, scaling and root planning on customers who show evidence of periodontal disease, placement of sealants, anesthesia administration, and education.
- Assess customers health status for any health changes, medication changes to determine customer is able to receive recommended dental treatment.
- Keep thorough and detailed clinical notes about procedures performed, any complications that may have happened, recommendations for customers given and schedule for next appointment
- Managed over 10 customer/patients per day
- Highest production leader in hygiene department
- Highlighted missing charges billed to insurance company which led to implementing a check and balance protocol
Dental Hygiene Specialist
DENTAL SUPPORT SPECIALTIES
UNIONTOWN , OH
2011.01 - 2013.01
- Delivered comprehensive administrative support by covering phones for numerous dental offices across the nation, submitting insurance claims, coordinating patient appointments, confirming appointments, and managing monthly billing
- Delivered exemplary customer service and cultivated long-term, positive relationships with patients.
- Applied good technical acumen to work with variety of computer dental programs
- Worked individually with customers and as team for special projects
- Problem solving, flexibility, self-motivation, and teamwork important aspects in this position.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Handled numerous calls per day to address customer inquiries and concerns
Dental Hygienist
DR. MARIJTJE SUNDHEIMER
UNIONTOWN , OH
2007.01 - 2010.01
- Listened and worked with customers/patients concerning their dental needs
- Educate customers on their recommended dental treatments at their level of understanding
- Designed and developed entire hygiene operatory as new office being built, along with purchase of equipment
- Developed soft-tissue programs for customers dealing with periodontal disease
- Performed any and all duties of dental hygienist- prophylaxis, radiographs, sealants, local administration of anesthesia, scaling and root planning procedures
Education
CPR CertifiedAffiliationsDental Hygienist Association -
American Red Cross
Masters in Health And Human Services - Health Administration, And Public Health
Youngstown State University
Youngstown, Ohio05.2021
Bachelor of Science - Applied Science
Youngstown State University
2018
Associate of Applied Science -
Cuyahoga Community College
Cleveland, Ohio05.1999
Skills
- Teaching and Instructing
- Impactful Presentation Skills
- Self-starter
- Problem Solver
- Natural Leadership skills
- Outgoing
- Creative
- Adventurous
- Organizational skills
- Excellent Interpersonal Skills
- Relationship Building
- Public interaction
- Presents prepared materials and is able to supervise day to day tasks
- Maintains precise and accurate records and coordinates schedule
- Communicates with patients and team members to answer inquiries and provide informative instruction
- Participates in team meetings to communicate opportunities to improve processes.
- Develops, implements, and leads programs
- Detail oriented
- Motivates, coaches, and mentors team members, while exuding positive and cooperative disposition towards others
- Demonstrates high level of self-discipline and self-motivation
- Works closely with diverse group of patients and team members from various backgrounds
- Patient Safety Proficiency
- HIPAA Awareness Training Certification
- Compliance Training
- Infection Control Proficiency
- Medical Emergency certified
- Quality Assurance and Control
- OSHA Compliance
- Universal Precautions
- Event Service
- Radiation Safety
- Customer Satisfaction
- Compassionate and Caring
Passionate in making the world a better place. I love the diversity of the world and enjoy serving
I find great joy in serving and volunteering. I have been on several mission trips overseas to work on dental and medical outreaches. I love meeting and helping people of less fortunate lifestyles. Many of these people did not speak English but a smile can touch the hearts of others.
I recently volunteered to work for my local health department administering COVID-19 vaccines to help with the demand. I loved meeting so many people and helping them get over their fears of vaccines.
Timeline
Dental Hygiene Specialist
DENTAL SUPPORT SPECIALTIES
2011.01 - 2013.01
Dental Hygienist
DR. MARIJTJE SUNDHEIMER
2007.01 - 2010.01
Lead Dental Hygienist
DR. STEVEN PARKER DDS
2001.01 - Current
CPR CertifiedAffiliationsDental Hygienist Association -
American Red Cross
Masters in Health And Human Services - Health Administration, And Public Health
Youngstown State University
Bachelor of Science - Applied Science
Youngstown State University
Associate of Applied Science -
Cuyahoga Community College
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