Danise Shaffer
2212 Lakeside Ave NW Canton,OH
Summary
Resourceful team player, fast learner and seasoned administrative assistant who is able to work with little supervision to keep projects on track. My interpersonal skills with customers & vendors would be an asset to any company. I have a great sense of humor and willing to try any type of new skill.
Overview
9
9
years of professional experience
Work History
P&C Agent/CSR
Aviation Insurance Resources
Uniontown, OH
05.1998 - 04.2007
Outside Sales Coordinator
Carter Lumber/Holmes
Kent, OH
- Learned to download & print blue prints for customers and maintain interior hardware stock to support office & store needs.
- Completed special order fire treated lumber & plywood for a high school reroof project resulting in a profit margin of 40% and still saving the school district money.
- Handled all delegated tasks, including ordering all special orders for custom homes and building doors on vendor websites.
- Maintained updated all pricing & trim profile books for my salesman's knowledge through spreadsheets and emails.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.1982
Skills
- Helpdesk technical assistance
- Inbound phone call management
- Mac and PC proficiency
- Building trust and rapport
- Adept in Microsoft applications, Point of Sales systems
- Providing customer support
- Project organization
- Scanner operations
- Creating reports
- Personal service
References
References supplied upon request.
Timeline
P&C Agent/CSR
Aviation Insurance Resources
05.1998 - 04.2007
Outside Sales Coordinator
Carter Lumber/Holmes
High School Diploma -
Cuyahoga Falls High School
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