Anthony Childs
Hot Springs National Park,AR
Summary
Highly capable of performing multiple roles in the IT industry. I would be a great asset to your company. Proven years of experience in Help Desk, Active Directory, Microsoft Office, Amazon Workspace, Troubleshooting, Computer Networking, Software Installation, Printer Support, and VPN Remote Desktop.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support
Coforge
01.2024 - 03.2025
- Provide first-level technical support to end-users via phone and email, assisting end users with hardware, software, and network-related issues
- Accurately log and track user-reported incidents and service requests in a ticketing system, ensuring that all relevant details are documented
- Assist users with password resets, account unlocks, and basic account management tasks, adhering to security protocols
- Help users set up and use computers, printers, and other devices
- Also, assist with installing, configuring, and fixing software, like operating systems and office programs
- Offer remote assistance and screen-sharing sessions to resolve user issues when possible, ensuring minimal disruption to their work
Help Desk Support (Remote)
Artech Financial
02.2023 - 12.2023
- Provide first-level technical support to end-users via phone and email, assisting end user with hardware, software, and network-related issues
- Accurately log and track user-reported incidents and service requests in a ticketing system, ensuring that all relevant details are documented
- Assist users with password resets, account unlocks, and basic account management tasks, adhering to security protocols
- Help users set up and use computers, printers, and other devices
- Also, assist with installing, configuring, and fixing software, like operating systems and office programs
- Offer remote assistance and screen-sharing sessions to resolve user issues when possible, ensuring minimal disruption to their work
Help Desk Support (Remote)
Blend Title
06.2021 - 01.2023
- Provided first-level technical support to end-users via phone and email, assisting end user with hardware, software, and network-related issues
- Accurately logged and tracked user-reported incidents and service requests in a ticketing system, ensuring that all relevant details are documented
- Assisted users with password resets, account unlocks, and basic account management tasks, adhering to security protocols
- Helped users set up and use computers, printers, and other devices
- Also, assist with installing, configuring, and fixing software, like operating systems and office programs
- Escalated incidents and service requests to Level 2 support teams when issues exceed the Level 1 scope or require specialized expertise
Customer Service Representative/ Title Processing (Remote)
Boston National Title
09.2019 - 06.2021
- Received inbound calls resolving inquiries for customers, closing attorneys, banks and channel partners such as dealers and merchants
- Assisted in preparing Hud-1 statements, Closing Statement or Closing Disclosure for both Buyer and Sellers Side
- Requested title searches, placing survey orders, lien search orders, estoppel, etc
- Cleared title requirements prior to closings
- Able to coordinate closings with Buyer, Seller, Lender and Realtors
Title Examiner
Ras Crane Law Firm
05.2018 - 09.2019
- Incorporated and analyzed trust deeds, judgements and liens that potentially affects condition of title
- Coordinated with contractors, lending institutions and buyers to create a cohesive team effort in resolving title issues
- Issued title insurance, acquire rights of way, buy and sell property, grant mortgage loans, and obtain and protect mineral rights
- Understanding of various title issues and curative measures on title, tax liens, probate, missing interests and legal description defects
Education
Help Desk Certification -
University of Arkansas at Little Rock
Skills
- Helpdesk software
- LAN and WAN support
- Helpdesk technical assistance
- Helpdesk ticket resolution
- OSI Model
- Microsoft 365
- Account Provisioning
- Network Troubleshooting
Certification
- Help Desk Certification
- AWS
- Active Directory
- Manage Ticketing System
- CompTia Security Plus Cert ( Udemy)
Timeline
Help Desk Support
Coforge
01.2024 - 03.2025
Help Desk Support (Remote)
Artech Financial
02.2023 - 12.2023
Help Desk Support (Remote)
Blend Title
06.2021 - 01.2023
Customer Service Representative/ Title Processing (Remote)
Boston National Title
09.2019 - 06.2021
Title Examiner
Ras Crane Law Firm
05.2018 - 09.2019
Help Desk Certification -
University of Arkansas at Little Rock
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