Fraud Specialist II
Tamoura Hayes
JP Morgan Chase
CHICAGO,IL
10
years of professional experience
1
Certification
Fraud and compliance professional with a strong background in transaction analysis, internal controls, and risk mitigation. Skilled in translating complex risk and compliance issues for stakeholders, documenting investigative findings, and applying established policies and procedures to strengthen transaction integrity, operational accountability, and audit readiness.
Work History
Fraud Specialist II
1 Year 11 Months- Monitor and analyze high-volume financial transactions to identify unusual activity, investigate discrepancies, and recognize potential fraud indicators.
- Conduct investigative reviews, evaluate transaction activity, and document findings to support consistent application of internal controls and established procedures.
- Maintain detailed investigative records and supporting documentation to promote regulatory compliance, accurate recordkeeping, and audit readiness.
- Prepare compliance reports and investigative summaries for senior leadership and external auditors, communicating relevant findings and risk considerations.
- Collaborate with internal departments and stakeholders to address identified issues, support compliance objectives, and maintain consistent operational practices.
Telecommunications Specialist
2 Years 1 Month- Facilitated urgent communications and alerts to emergency response teams, ensuring timely action.
- Supported crisis communications through timely messaging and stakeholder coordination.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Ensured adherence to HIPAA compliance, policies, and procedures, safeguarding patient confidentiality and trust.
Customer Service Assistant
6 Years 2 Months- De-escalated tense situations through active listening and root cause identification, providing effective solutions
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Ensured compliance with data privacy policies during updates of sensitive information to protect customer confidentiality.
Education
Master of Jurisprudence - Enterprise Risk Management
Bachelor of Arts - Communications
Skills
Fraud Detection Strategies
Fraud Investigation Techniques
Risk Assessment
Risk Mitigation
Transaction Monitoring
Financial Transaction Analysis
Data analysis
Regulatory Compliance
Internal controls
Interdepartmental communication
Audit reporting
Certification
- Loyola University Chicago Privacy Law Cybersecurity
- Notary Public, State of Illinois (Commission Expires 2030)
Affiliations
- Business Law Society- Loyola, Member 09/2026 | Chicago, IL
- Black Government Student Association - Loyola Chapter, Committee Member 01/2026 | Chicago, IL
Timeline
Fraud Specialist II
JP Morgan Chase
12.2024 - CurrentRead More
Telecommunications Specialist
Endeavor Health North Shore
10.2022 - 11.2024Read More
Customer Service Assistant
Chicago Transit Authority
07.2016 - 09.2022Read More
Loyola University Chicago School of Law
Master of Jurisprudence from Enterprise Risk Management
Read More
Western Illinois University
Bachelor of Arts from Communications
Read More