Tamoya Brint
Wrightsville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Work From Home Customer Service Representative
Concentrix
09.2022 - 04.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Work From Home Customer Service Representative
Alorica
11.2020 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Care Assistant
Greenwood Place Assisted Living
Wrightsville, GA
06.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
Education
High School Diploma -
Johnson County High School
05.2019
Skills
- Active Listening
- Microsoft Office
- Customer Support
- Customer Relations
- Computer Proficiency
- Data Entry
- Customer Service and Assistance
- Navigational Skills
- Emotional Support
- Written and verbal communication
- Medical Terminology
- Goal Setting
- Multitasking ability
- Proficient in Software
- Scheduling
Timeline
Patient Care Assistant
Greenwood Place Assisted Living
06.2024 - Current
Work From Home Customer Service Representative
Concentrix
09.2022 - 04.2024
Work From Home Customer Service Representative
Alorica
11.2020 - 09.2022
High School Diploma -
Johnson County High School