Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

British Powell

Repton,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

Alorica
, AL
09.2021 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

CUSTOMER SERVICE REPRESENTATIVE

Concentra
, AL
07.2018 - 08.2019
  • Collected customer feedback and made process changes to exceed customer satisfaction
    goals.
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer inquiries and provided accurate information about products and
    services via live chat.
  • Actively listened to customers, handled concerns quickly and escalated major issues

Education

Bachelor of Science - Nursing

South University
Montgomery, AL
12-2026

Associate of Science - Health Sciences

Reid State Technical College
Evergreen, AL
05-2024

High School Diploma -

Hillcrest High School
Evergreen, AL
05-2018

Skills

  • Inbound and Outbound Calling
  • Consultative Sales
  • Data Collection
  • Account updating
  • Product Knowledge
  • Report Generation
  • Active Listening
  • Microsoft Office
  • Customer Support
  • Customer Relations
  • Computer Proficiency
  • Data Entry
  • Customer Service and
    Assistance
  • Navigational Skills
  • Troubleshooting
  • Technical Skills
  • Written and Oral
    Communications
  • Training and Delevopment

Certification

  • CNA
  • PCT
  • Laboratory
  • Medication Aide
  • Computer Sciences

Languages

English
Professional

Timeline

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

Alorica
09.2021 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

Concentra
07.2018 - 08.2019

Bachelor of Science - Nursing

South University

Associate of Science - Health Sciences

Reid State Technical College

High School Diploma -

Hillcrest High School

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British Powell