DeJa Wallis
Houma,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Work From Home Customer Service Representative
COCENTRIX
Houma , LA
01.2020 - 06.2023
• Provided primary customer support to internal and external
customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing and support
Education
Bachelor Of Science - Computer And Information Sciences
05.2019
- Continuing education in Subject
Skills
- Inbound and Outbound Calling
Complaint resolution - Strategic sales knowledge
- Training development aptitude
Creative problem solving
Ability to work independently - Professional telephone demeanor
- Technical Support
- Strong communication skills
Administrative support
Receiving support - Good listening skills
- Multi-line phone talent
- Retail store support
- Adaptability
- Focus
- Great motivation
- Leadership
- Critical thinking
- Sales expertise
- Order Fulfillment
Timeline
Work From Home Customer Service Representative - COCENTRIX
01.2020 - 06.2023
Ellender Memorial High School - Bachelor Of Science, Computer And Information Sciences
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