Marquel Rhodes
Covington,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Work at Home Customer Service Representative
Iqor
04.2020 - 12.2023
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Assurant
07.2018 - 03.2020
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Diploma -
Newton High School
Covington, GA05.2015
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Strong communication skills
- Administrative support
- Good listening skills
- Adaptability
- Focus
- Great motivation
- Critical thinking
Timeline
Work at Home Customer Service Representative
Iqor
04.2020 - 12.2023
Customer Service Representative
Assurant
07.2018 - 03.2020
Diploma -
Newton High School
Similar Profiles
Tomeka WashingtonTomeka Washington
Operations Supervisor at IQorOperations Supervisor at IQor
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Tasoof ShaikhTasoof Shaikh
Workforce Manager at IqorWorkforce Manager at Iqor
James JenningsJames Jennings
Customer Service Representative at IqorCustomer Service Representative at Iqor
Vandiver BarnettVandiver Barnett
Warehouse Lead at Astemo Americas. IncWarehouse Lead at Astemo Americas. Inc