Emily Patterson
Bradenton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Work From Home)
Connexus Resource Group
02.2024 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Appointment Setter (Work From Home)
Grand Incentives
Bradenton, FL
08.2022 - 12.2023
- I called customers to set appointments for a zoom presentation for a vacation club.
- Scheduled appointments for customers based on their availability.
Server/Server Trainer
Waffle House
Bradenton, FL
08.2020 - 08.2022
- As a server, I took orders, delivered food, cleaned up after guests, cashed customers out, and took to go orders
- As a server trainer, I was responsible for training all new-hire servers.
Manager/Server
Wild Coney and Grill
Southgate, MI
01.2014 - 08.2020
- As a manager, I was responsible for placing our food truck order, unloading and doing inventory on truck days
- I was also responsible for our soda order for the week and bread order
- As well as making sure there were no scheduling conflicts for the day
- As a server, I was responsible for taking orders and delivering food to tables, and taking to go orders on phone or in store
- Cashing customers out and cleaning up after guests.
Education
High school diploma -
Climax-Scotts High School
05-2004
Skills
- Telemarketing
- Cold Calling
- Phone Etiquette
- Inside Sales
- Sales
- Customer service
- Typing
- Upselling
- Cold calling
- Negotiation
- Serving
- IOS
- Cash register
- Retail sales
- Windows
- Cash handling
- Call Management
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Technical Support
- Active Listening
Timeline
Customer Service Representative (Work From Home)
Connexus Resource Group
02.2024 - 06.2024
Appointment Setter (Work From Home)
Grand Incentives
08.2022 - 12.2023
Server/Server Trainer
Waffle House
08.2020 - 08.2022
Manager/Server
Wild Coney and Grill
01.2014 - 08.2020
High school diploma -
Climax-Scotts High School
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