Tamoya Thomas

• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Managed dining area, ensuring cleanliness and organization during peak hours.
• Collaborated with kitchen staff to streamline order delivery and improve efficiency.
• Trained new servers on menu knowledge and service standards, fostering team development.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Managed multiple tables efficiently, prioritizing tasks to meet guest needs promptly.
• Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
• Trained new servers on restaurant protocols and menu offerings to maintain service quality.

• Resolved customer inquiries via phone and chat, ensuring timely and accurate responses.
• Managed order processing and tracking to enhance customer satisfaction and retention.
• Collaborated with team members to troubleshoot technical issues, improving operational efficiency.
• Maintained comprehensive product knowledge to provide informed recommendations and guidance.

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system to optimize seating arrangements and reduce wait times.
• Assisted in training new staff on customer service standards and operational procedures.
• Collaborated with kitchen and waitstaff to ensure timely food delivery and guest satisfaction.

Managing waiting lists, escorting guests to tables, providing menus, addressing guest queries, and maintaining a clean, organized reception area while supporting service staff.