Tamra Dixon
Snohomish,WA
Summary
Dedicated Certified Pharmacy Technician (CPHT), Nationally and State Certified with 11 years of industry experience supporting pharmacists and health care teams. Proven track record, known for prompt and correct order fulfillment, the ability identify and enhance workflow efficiency opportunities and manage most aspects of the medication life cycle. Consistently delivers exceptional customer service, providing a personalized approach while focused on patient care and maintaining their confidentiality. Strong team collaborator who has the ability to adapt to changing demands, ensuring reliable and flexible support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Virginia Mason Hospital and Seattle Medical Center
12.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients profiles before putting in orders for pharmacists to manage.
- Provided exceptional customer service, resolving queries with professionalism in ways that patients will understand.
Pharmacy Technician
Rite-Aid Pharmacy
08.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items while fostering positive relationships with both new and returning patients.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients profiles before dispensing.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Science - Medical Records (Health Information Technology)
Idaho State University
Pocatello, ID05.2007
Skills
- Effective problem resolution
- Effective team participation
- Confidentiality and HIPAA
- Workflow optimization
- Supply restocking
- Interpreting and processing medication orders
- Manual and automated medication dispensing
- Proper labeling
- Ordering and stocking medications
- Prescription filling and labeling
Certification
- CPhT - Certified Pharmacy Technician (both State and National Certifications)
Timeline
Pharmacy Technician
Virginia Mason Hospital and Seattle Medical Center
12.2020 - Current
Pharmacy Technician
Rite-Aid Pharmacy
08.2014 - Current
Associate of Science - Medical Records (Health Information Technology)
Idaho State University
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