Tamra Eckman
PDX,OR
Summary
Logistics Leader with 14 years of experience in air cargo, including roles as Account Manager and General Manager. Achieved 'GM of the Year 2025' by managing three cargo warehouses and leading teams of over 35 while driving KPI-focused performance improvements. Dedicated to fostering a strong team culture that promotes innovation and collaboration with key stakeholders and regulatory entities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
ALLIANCE GROUND INTERNATIONAL
PDX, OR
04.2014 - 03.2026
- Air Cargo General Manager | End-to-End Operations, Compliance & Performance Optimization
- Directed operations for three cargo warehouses and a workforce of 35+; received "GM of the Year" award. Managed operational performance, regulatory compliance, budgeting, and station startups.
- Lead day-to-day operations, staffing, onboarding and employee development across three warehouses 40,000sq ft.
- Manage station P&L and develop budgets to drive operational efficiency and profitability.
- Utilized Word, Power BI, and Excel for data analysis and reporting tasks.
- Tracked and analyzed KPIs to identify performance gaps, implementing initiatives that supported continuous improvement efforts.
- Comprehensive knowledge of Iata ISAGO safety standards, with a strong ability to identify operational risks and implement effective corrective action plans to reduce exposure to acceptable levels.
- Independently introduced and executed multiple risk mitigation controls within PDX operations during audits, improving overall safety compliance.
- Developed and maintained detailed safety and emergency response plans for over 10 years, including scaled facility maps to support rapid response and preparedness.
- Proficient in accident and incident reporting for both GSE and workplace-related events, ensuring accuracy and completeness.
- Understood regulatory reporting requirements and emphasized thorough documentation, including photographic evidence and witness statements.
- Managed end-to-end project for station contract startups, focusing on workforce planning, SOP development, training execution, and customer onboarding to ensure smooth transitions.
- Directed successful implementation of Cargosprint operations at PDX across four warehouses, overseeing logistics coordination and staffing strategy.
- Managed all logistics and manpower for Formula E charter cargo operations, ensuring seamless execution under strict timelines.
- Orchestrated the import and export of 8 tons of critical race equipment with 100% on-time delivery and zero damage.
- Oversee ground service equipment (GSE), facility compliance and building projects; coordinate with FAA, TSA, CBP and local law enforcement to ensure regulatory adherence.
- Conduct customer meetings, site visits and audits to maintain service standards and strengthen client relationships.
- Participated in QBR/MBR meetings, presenting performance metrics and strategic updates to key stakeholders and regulated entities.
- Provided direct operational support during peak activity periods by managing cargo acceptance and conducting cargo screening using X-ray and ETD.
- Managed purchasing and inventory control operations, including vendor sourcing and establishment of station account profiles.
ACCOUNT MANAGER AIR CARGO
03.2013 - 04.2014
- Air Cargo Account Manager | Client Relations, Freight Solutions & Service Delivery Manager overseeing terminal operations, documentation and customs coordination for inbound and outbound air cargo.
- Trained and scheduled teams of up to 10 employees.
- Station trainer American Airlines Dangerous Goods & cargo acceptance.
- Managed cargo acceptance and terminal workflows.
- Owned end-to-end import/export documentation and data entry (Bills of Lading, Commercial Invoices, Certificates of Origin, ISF filings), ensuring accuracy for customs clearance.
- Coordinated with TSA, CBP, Port of Portland, customs brokers, freight forwarders and carriers to resolve clearance and operational issues.
- Performed audits, maintained archival documentation and managed rate sheets, broker invoices and customs records.
- Tracked and traced shipments from origin to warehouse arrival and handled exceptions to maintain shipment visibility.
- Dangerous Goods qualified and enforced DG handling procedures.
- Certified in forklift operation for efficient material handling.
Bread Production Operator
FRANZ
PDX, OR
10.2012 - 12.2012
- Food Manufacturing, Line Operations & Quality Assurance.
- Operated and configured production-line equipment to meet quality and output targets while following GMP and SOP requirements.
- Obtained HACCP certification to uphold quality assurance in food manufacturing.
- Performed final equipment setup, adjusted machine settings and monitored product quality; accepted or rejected product based on specifications.
- Maintained and updated control sheets, operator manuals and SOPs; trained and directed staff during startup and changeovers.
- Conducted sanitation inspections, communicated quality issues to Quality Tech/Lead/Supervisor and implemented corrective actions to maintain safety and compliance.
Education
GED -
Clackamas High School
Vancouver, WA01-2002
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UT04-2026
Skills
- Regulatory Aviation & Government Compliance
- Regulatory compliance
- Operations management
- Project management
- KPI tracking
- Analysis & performance
- Performance Reporting
- Audit planning
- Operational Auditing
- Audit processes
- Audit reports
- Financial acumen
- Cost control
- Revenue Optimization
- Risk management
- Risk assessment
- Root cause analysis
- Corrective Action Reporting
- Logistics management
- Facility management
- Staff supervision
- Team leadership
- Training and development
- Team development
- Motivation
- Performance reviews
- Conflict management
- Customer service
- Communication
- Critical Thinking
- Problem solving
- Planning execution
- Sigma Six White Belt
- Performance Reporting
- Audit reports
- Record analysis
- Audit processes
- Report preparation
- Audit planning
- Operational Auditing
- Ethical decision-making
- Root cause analysis
- Planning execution
- Risk management
Hobbies and Interests
- Softball
- Photography
- Traveling
- Cooking
Education Certifications
- Clackamas High School, High School Diploma, 01/01/98, 01/01/02
GED/WA
- Western Governors University, Salt Lake City UT 05/01/26 -
BA Business Management Supply Chain Logistics
Certification
- Sigma Six White Belt
- Business 112- Project Management
- Bookkeeping Basics
- HACCP Certification
- TTT Dangerous Goods- American Airlines
- TTT Cargo Acceptance- American Airlines
- TTT British Airways TSA Security
- TTT Delta Warehouse Handling
Timeline
GENERAL MANAGER
ALLIANCE GROUND INTERNATIONAL
04.2014 - 03.2026
ACCOUNT MANAGER AIR CARGO
03.2013 - 04.2014
Bread Production Operator
FRANZ
10.2012 - 12.2012
GED -
Clackamas High School
Some College (No Degree) - Business Management
Western Governors University