TAMRA PARSONS
Hillsboro
Summary
Experienced with managing escrow accounts and ensuring regulatory compliance. Utilizes strong analytical skills to identify and resolve discrepancies effectively. Knowledge of escrow procedures and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Escrow Specialist
First State Bank
11.2022 - Current
- Managed complex escrow transactions ensuring compliance with regulations and bank policies.
- Assisted in training new team member on escrow process specifics, enhancing overall department efficiency.
- Responsible for monitoring and review annual escrow analysis and disbursing surplus refunds as required.
- Disburse escrow payments including insurance, property taxes, HOA fees and monthly PMI.
- Track and update all insurance notification for mortgage and consumer loans with collateral.
- Complete monthly escrow reconciliations, including Investor and escrow disbursement account.
Customer Service Representative
First State Bank
10.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ballance ATM and Bank Vault
- Prepare Cash for shipment
- Provided primary customer service support to internal and external customers.
Administrative Assistant
TechneTitle Agency, INC
12.2020 - 04.2022
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting clients for mortgage closings.
- Assist Closers with making copies as needed during transactions.
- Review closing documents for correct signatures
- Ship closed mortgage files to Lenders.
- Review Deeds and Mortgages for accuracy to be sent to correct counties for recording.
Retail Loan Supervisor
National Cooperative Bank
02.2011 - 12.2020
- Daily monetary processing; Including payment preparation and posting. Process payoffs for mortgages and consumer loans.
- Responsibilities also included approval of items including but not limited to Investor Remittances, Investor Reconciliations, and Miscellaneous Wires.
- Approving ACH setups and daily cash balancing, Fannie Mae Reporting and Remitting.
- Also provided backup for Team Members as required.
- Provided assistance to other teams as related to monetary processing and payment research.
- Supervised Loan Accounting Team and provided remote training for temporary employee during Covid shut down.
Education
Excel Training -
Southern State Community College
Hillsboro, OH03.2012
Computer Applications - undefined
Southern State Community College
Hillsboro, OH06.1990
GED - undefined
Southern State Community College
Hillsboro, OH06.1990
Skills
- Experience working in Excel, Microsoft Word Teams and Outlook
- Adobe PDF and Nuance PDF Computer programs
Timeline
Escrow Specialist
First State Bank
11.2022 - Current
Customer Service Representative
First State Bank
10.2022 - 11.2023
Administrative Assistant
TechneTitle Agency, INC
12.2020 - 04.2022
Retail Loan Supervisor
National Cooperative Bank
02.2011 - 12.2020
Computer Applications - undefined
Southern State Community College
GED - undefined
Southern State Community College
Excel Training -
Southern State Community College
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