Tamrah Hughes
St. George,UT
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Team player with exceptional listening and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Relationship Manager
Chartway Credit Union
08.2017 - Current
- Communicated regularly with members to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing members while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing members through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Senior Lead Teller
Zions Bancorporation
01.2005 - 08.2017
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
Education
Bachelor of Science - English Literature
Dixie State University
Saint George, UT12.2024
Skills
- Solution Management
- Excellent Communication
- Excellent Customer Service Skills
Timeline
Relationship Manager
Chartway Credit Union
08.2017 - Current
Senior Lead Teller
Zions Bancorporation
01.2005 - 08.2017
Bachelor of Science - English Literature
Dixie State University
Similar Profiles
Cindy CasteenCindy Casteen
Director of Facilities at Chartway Credit UnionDirector of Facilities at Chartway Credit Union
Nicholas WhitingNicholas Whiting
Senior Vice President Retail at Chartway Credit UnionSenior Vice President Retail at Chartway Credit Union
Kennedi SpellmanKennedi Spellman
Student Ambassador at Chartway Federal Credit UnionStudent Ambassador at Chartway Federal Credit Union
Jared ThiriotJared Thiriot
Medical Assistant at One Health ClinicsMedical Assistant at One Health Clinics
Kimberlie SilvaKimberlie Silva
Customer Service Assistant Manager, FE at Albertson's Grocery StoreCustomer Service Assistant Manager, FE at Albertson's Grocery Store