Tamryn Ross

Work History

Included Health

03.2021 - Current

Processed medical records approximately 150 requests from outside providers according to facility, state, and federal law.
Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
Enhanced the overall quality of patient care by ensuring that all medical records were up-to-date, comprehensive, and easily accessible for healthcare professionals.
Collaborated with other healthcare professionals to ensure accurate documentation of diagnoses, treatments, and outcomes for improved patient care.
Enhanced data security by implementing strict protocols for accessing and managing sensitive patient information.

Emory Healthcare

02.2019 - 03.2021

Managed comprehensive processing of claims with third-party payors, ensuring effective coordination of benefits and adherence to strict deadlines
Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Developed and implemented policies and procedures to maintain compliance with industry regulations and standards.
Increased revenue by identifying and resolving billing errors in a timely manner.
Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.

Emory Healthcare

02.2016 - 07.2019

Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Responsible for daily contact center operations, ensuring strict adherence to established service level agreements (SLAs) and key performance indicators (KPIs)
Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
Demonstrated a strong understanding of medical terminology, procedures, and treatments
Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
Utilized Cerner,Centricity, Powerchart, Epic, and other healthcare software systems.
Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

United Cerebral Palsy

01.2014 - 02.2016

Managed and supervised administrative and daily program operations, complying with policies and regulations.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Coached team members on professional development opportunities, contributing to improved overall performance.