Tamsen Alper
Rochester,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
41
41
years of professional experience
Work History
Creative Upcycler
Self-employeed
Rochester, NH
08.1994 - Current
- Assisted customers in organizing, upcycling, and staging their homes to enhance livability.
- Hand-painted antiques and everyday items to restore their appeal and usability.
- - Built relationships with customers through meaningful conversations, enhancing engagement.
- - Anticipated customer needs promptly and responded with efficient support.
- - Resolved customer questions and requests to strengthen satisfaction and service quality.
- - Directed peer support initiatives fostering collaboration and productivity within the team.
- Identified customer needs swiftly to deliver personalized support.
Program Director
MaineHealth
South Portland, Maine
11.2008 - 08.2023
- Directed budgets, staffing, and resource allocation for MaineHealth service programs.
- Coordinated cross-functional meetings with physicians, nurses, and administrative leaders to enhance program collaboration and decision-making.
- Partnered with stakeholders to align MaineHealth programs with organizational goals.
- Provided leadership in developing innovative approaches to meet program goals.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Devised evaluation strategies to monitor performance and determine the need for improvements.
- Reviewed existing programs to identify opportunities for improvement and expansion, aligning them with strategic goals.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Established relationships with key stakeholders to foster trust and support for the organization's mission.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Started and maintained the MaineHealth recruitment program for physicians and surgeons
Medical Secretary
Maine Medical Partners
Scarborough, Maine
09.2001 - 11.2008
- Managed patient scheduling for Maine Medical Partners specialty clinic using Epic.
- Processed referrals, authorizations, and appointment requests with accuracy.
- Verified demographics, insurance, and referral information during check-in.
- Coordinated follow-up visits for patients, collaborating with staff and outside offices to enhance continuity of care.
- Facilitated patient referrals to specialists, ensuring smooth transitions and continuity of care between primary care physicians and specialists.
- Answered patient calls and routed messages to providers and care teams.
- Prepared charts, records, and visit documents for daily provider use.
- Facilitated communication between physicians and patients to ensure clarity in medical information; and drafted medical reports.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Managed patient flow to reduce waiting times and enhance overall office efficiency.
- Provided administrative support to medical staff, including data entry and document preparation.
- Coordinated and arranged for laboratory services and collected specimens.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Private First Class
United States Army
Newburyport, Massachusetts
05.1985 - 11.1993
- Completed Basic Training Successfully
- Completed Advanced Individual Training in Journalism and Photojournalism..
- Fulfilled operational duties to enhance medical readiness and support unit objectives in a medical unit in Boston, Massachusetts.
- Executed firefighting duties to ensure safety and readiness in a firefighting unit in Danvers, Massachusetts.
- Completed annual 2-week active duty to maintain skills and readiness for operational deployment.
- Received Army Commendation Medal
Education
High School Diploma -
Newburyport High School
Newburyport, MA06-1985
Some College (No Degree) - Accounting And Finance
Northern Essex Community College
Haverhill, MASkills
- Creative direction
- Project management
- Strategic planning
- Resource allocation
- Team leadership
- Interdepartmental collaboration
- Quality assurance
- Statistical analysis
- Customer engagement
Accomplishments
- Army Commendation Medal - Awarded 1991
Timeline
Program Director
MaineHealth
11.2008 - 08.2023
Medical Secretary
Maine Medical Partners
09.2001 - 11.2008
Creative Upcycler
Self-employeed
08.1994 - Current
Private First Class
United States Army
05.1985 - 11.1993
High School Diploma -
Newburyport High School
Some College (No Degree) - Accounting And Finance
Northern Essex Community College