Tamura Tolbert
Phoenix,AZ
Summary
Detail-oriented AML/KYC Compliance Officer with expertise in quality assurance analysis, KYC operations, and credit assessments. Ensures regulatory compliance and risk mitigation through thorough evaluation of processes and customer transactions. Implements quality control measures to enhance operational efficiency and supports informed decision-making in risk and credit analysis.
Overview
20
20
years of professional experience
Work History
RCA Analyst
U.S. Bank
Tempe, AZ
09.2024 - Current
- Analyze Domestic and Foreign Correspondent Banking customer relationships and transactional activity.
- Advised management on guidance, support, and recommendations for business lines regarding customer AML compliance.
- Evaluated risk ratings for customer accounts to ensure compliance.
- Foreign Correspondent Banking relationships.
- Collaborated with financial institutions to gather necessary information for in-process reviews.
- Prepared analytic reports for management and departmental tracking and reporting.
- Actively ensure compliance with the U.S. Bank Code of Ethics and. Anti-Money Laundering, Bank Secrecy Act, information security, and
- Suspicious activity reporting requirements, policies, and procedures.
AML/KYC Quality Assurance Analyst | KYC Operations
Bank of the West
Tempe, AZ
07.2019 - 09.2023
- Implemented strategies supporting anti-money laundering laws, resulting in a 99% quality rating.
- Assessed activity risk based on transaction patterns.
- Quality-review rating.
- Collaborated with Relationship Managers to collect CIP and legal documentation, contributing to 100% adherence to the U.S. Patriot Act
- Ensured adherence to regulatory compliance standards.
- Worked alongside BSA partners on high-risk clients, Controls and Governance, and Client Acceptance Committee matters to ensure
- While completing due diligence before the deadlines.
- Analyzed financial documents and statements for retail and business accounts to identify suspicious patterns and investigate financial
- Managed documentation to support risk mitigation efforts.
- Mitigated risk by reviewing documents and verifying information through banking systems; filed SAIFs when suspicious activity was
- Processed sanctions and adverse news hits, escalating issues as necessary.
- Improved department quality through packet assembly and use of internal and external resources to mitigate risk with appropriate
- Documentation.
Credit Ops Sr Specialist II / Underwriter | Card Services - January 2017 - July 2019
JPMorgan Chase
Tempe, AZ
01.2017 - 07.2019
- Analyzed 100+ consumer and business credit reports daily, verified documents and deposit portfolios, and mitigated risk in a constantly
- Maintained flexibility and responsiveness to evolving workplace conditions.
- Demonstrated exceptional analytical skills in evaluating information containing risk elements.
- Achieved 95%+ quality scores on judgmental reviews, ensuring compliance and accuracy.
- Led weekly team huddles in the absence of management.
- Served as a Subject Matter Expert for implementation of Single Lending Desktop and trained new and existing employees.
- Compiled spreadsheets highlighting error trends and identifying solutions to bridge procedural gaps.
Senior Specialist II | Card Services - Branch Support
JPMorgan Chase
Tempe, AZ
11.2015 - 01.2017
- Supported 50-70 bankers daily with credit card products and services, facilitating seamless operations.
- Managed account maintenance, payment assistance, credit line increase requests, travel notifications, and technical support, enhancing overall customer service.
- Achieved an average 98% satisfaction rating on banker surveys.
Telephone Banker
JPMorgan Chase
Tempe, AZ
04.2014 - 11.2015
- Addressed consumer deposit account inquiries, resolved complaints, and escalated issues to enhance customer satisfaction.
- Educated customers on banking products and provided online banking technical support to improve user experience.
- Assisted customers with account inquiries and transactions over the phone.
- Provided information about banking products and services to clients.
- Resolved customer complaints and issues effectively and professionally.
Customer Service / IR Lead
Hertz Corporation
Chicago, IL
08.2006 - 04.2014
- Handled rental car returns and exchanges, enhancing customer satisfaction through clear, concise communication.
- Recognized for the highest revenue collected for five consecutive years.
- Managed and developed operational procedures for lost and found department, improving system efficiency.
- Managed and created operational procedures for the lost and found department.
Education
Medical Assistant -
Olympia College
Chicago, ILSkills
- AML/KYC Compliance
- Quality Assurance
- Regulatory Compliance
- Compliance Review
- Risk Identification
- Risk Mitigation
- Correspondent Banking
- Credit Risk Assessment
- Analytical Problem Solving
- Excel Reporting
- Data Visualization
- Process Improvement
- Subject matter expert
- Team Oriented
- Credit Risk Assessment
Timeline
RCA Analyst
U.S. Bank
09.2024 - Current
AML/KYC Quality Assurance Analyst | KYC Operations
Bank of the West
07.2019 - 09.2023
Credit Ops Sr Specialist II / Underwriter | Card Services - January 2017 - July 2019
JPMorgan Chase
01.2017 - 07.2019
Senior Specialist II | Card Services - Branch Support
JPMorgan Chase
11.2015 - 01.2017
Telephone Banker
JPMorgan Chase
04.2014 - 11.2015
Customer Service / IR Lead
Hertz Corporation
08.2006 - 04.2014
Medical Assistant -
Olympia College