Tamya Porter
Atlanta,GA
Summary
Highly efficient and detail-oriented Remote Chat Support Representative with strong communication skills and a proven track record of resolving customer issues quickly and professionally. Experienced in fast-paced environments where accuracy, empathy, and multitasking are essential. Strong at typing, active listening, problem-solving, and delivering clear responses through chat, email, and written communication. Currently pursuing a degree in Education at Albany State University, strengthening my ability to communicate, teach, and support others effectively.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
12.2022 - 01.2024
- Delivered excellent customer service through clear communication and quick issue resolution.
- Trained new employees on procedures, customer interactions, and system navigation.
- Handled customer concerns professionally to maintain satisfaction and loyalty.
- Managed multiple tasks during high-volume periods with accuracy and efficiency.
- Demonstrated leadership by supporting team members and keeping operations smooth.
Education
Bachelor's Degree - Education
Albany State University
01.2028
Diploma - undefined
Westlake High School
Atlanta, GA01.2024
Skills
- Fast & accurate typing
- Chat & email communication
- Customer service & conflict resolution
- Problem-solving and decision-making
- Multitasking & time management
- Active listening
- Patience & empathy
- Technical troubleshooting (basic)
- Team collaboration
- Documentation & reporting
ADDITIONAL STRENGTHS
- Works well independently and remotely
- Learns new systems fast
- Calm under pressure
- Friendly, positive communication style
- Reliable and dependable
Timeline
Crew Trainer
McDonald's
12.2022 - 01.2024
Bachelor's Degree - Education
Albany State University
Diploma - undefined
Westlake High School