Tamyiah Hines
Charlotte,NC
Summary
Optimistic and personable individual enthusiastic about meeting new people. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Member Service Guide
Devoted Health
Eagan, MN
11.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Service Representative
Piedmont Natural Gas Company
Charlotte, NC
03.2023 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Highmark Health Inc.,
Remote
09.2022 - 02.2023
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Wells Fargo
Remote
01.2022 - 05.2022
- Educated customers on online banking and mobile banking applications.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Assistant Teacher
Aristotle Preparatory Academy
Charlotte, NC
08.2020 - 11.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Logistics Team Member
Target
Charlotte, NC
09.2018 - 05.2019
- Managed rush orders and changes to meet client
expectations. - Unloaded new products, opened containers and routed
products to sales floor or storage locations.
Counselor
Kids Going Bananas
Charlotte, NC
02.2016 - 03.2019
- Supervised campers, creating positive and nurturing camp
experiences for individual participants. - Attended staff meetings to discuss curriculum and new
activities for future implementation. - Observed health, safety and childcare rules and
regulations at campsites to minimize safety hazards.
Education
No Degree - Human Resources
Central Piedmont Community College
Charlotte, NC12.2020
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2016
Skills
- Route Navigation
- Expert Communication
- Social Perceptiveness
- Engaging personality
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Payment Processing
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Technical Support
Timeline
Member Service Guide
Devoted Health
11.2023 - Current
Customer Service Representative
Piedmont Natural Gas Company
03.2023 - 11.2023
Customer Service Representative
Highmark Health Inc.,
09.2022 - 02.2023
Customer Service Representative
Wells Fargo
01.2022 - 05.2022
Assistant Teacher
Aristotle Preparatory Academy
08.2020 - 11.2021
Logistics Team Member
Target
09.2018 - 05.2019
Counselor
Kids Going Bananas
02.2016 - 03.2019
No Degree - Human Resources
Central Piedmont Community College
High School Diploma -
West Mecklenburg High School