Tamytrea Willis
Public health
Tulsa,OK
Summary
Dynamic healthcare and public health professional with over 25 years of experience in patient coordination, utilization management, and financial counseling. Expertise in community engagement and health equity initiatives, committed to supporting underserved populations. Proven ability to collaborate effectively with multidisciplinary teams, streamline patient care processes, and utilize EMR systems to enhance healthcare delivery. Dedicated to advancing social determinants of health (SDOH) solutions and fostering robust community partnerships for improved health outcomes.
Overview
12
12
years of professional experience
Work History
UM Coordinator II
Humana Healthy Horizons of Oklahoma
02.2024 - Current
- Provide non-clinical support by applying policies, procedures, and guidelines to ensure members receive appropriate and timely care.
- Interpret department policies and workflows to complete utilization management assignments efficiently.
- Utilize electronic medical record systems for documentation, authorization creation, and data management.
- Demonstrate knowledge of medical terminology, ICD-10 coding, utilization review, and prior authorization processes.
- Support managed care operations within a Medicaid-focused health plan.
Public Health Intern
Family & Children’s Services
09.2025 - 11.2025
- Engaged with community leaders, stakeholders, and residents to address social determinants of health (SDOH) in North Tulsa.
- Participated in town hall meetings, outreach events, and educational initiatives aimed at improving mental health awareness and access to behavioral health resources.
- Collaborated with mentors and local organizations to identify service gaps and support the development of equitable community health strategies.
- Conducted field observations and contributed to community engagement activities supporting public health initiatives.
Patient Coordinator III
Oklahoma Cancer Specialists and Research Institute
11.2021 - 02.2024
- Verified patient demographics, completed insurance verification, and confirmed eligibility for services.
- Coordinated surgery dates, provided insurance benefit counseling, and explained copayment responsibilities.
- Scheduled medical procedures and diagnostic tests across multiple departments.
- Performed clinical support duties and delivered high-level customer service to patients and families.
- Retrieved clinical documentation through EMR systems and assisted with maintaining provider schedules.
Financial Counselor III
R1 RCM
03.2017 - 11.2021
- Counseled uninsured and underinsured patients on financial assistance programs and funding sources.
- Obtained required pre-certifications or authorizations and assisted with third-party or financing applications.
- Screened patients for Medicaid eligibility and completed financial assessments.
- Collaborated with case management, clinical teams, and Medicaid vendors to support patients in completing financial assistance applications.
- Verified demographics and insurance information to ensure accurate billing and eligibility.
- Conducted comprehensive financial assessments to identify patient needs and optimize resources.
- Provided guidance on insurance benefits and financial assistance programs to enhance patient understanding.
- Developed personalized financial plans to assist patients in managing healthcare costs effectively.
- Collaborated with healthcare teams to ensure alignment on patient financial objectives and solutions.
- Analyzed billing statements for accuracy, addressing discrepancies to improve resolution processes.
- Trained new staff on best practices for financial counseling, ensuring consistent service delivery standards.
- Implemented process improvements that streamlined patient intake and enhanced overall efficiency in counseling services.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Financial Counselor II
Ascension St. John
06.2014 - 03.2017
- Educated patients regarding financial obligations, including copays, deductibles, and assistance programs.
- Collected copayments and established payment arrangements in alignment with financial policies.
- Screened patients for Medicaid eligibility and completed intake assessments.
- Verified patient demographics and insurance coverage to ensure accurate processing.
- Provided high-quality customer service and collaborated with case management to support patient needs.
Education
Master of Public Health (MPH) -
University of Phoenix
11.2025
Bachelor of Science (BHA) - Healthcare Administration
University of Phoenix
Tulsa, OK11.2013
Skills
- Typing: 60 WPM
- Ten-key
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- EMR/EHR Systems
- PCIS
- IDX
- EPIC
- CGX
- Genesys
- NextGen
- STAR
- Cerner
- Virtual Communication
- Microsoft Teams
- Customer service
- Patient engagement
- Coordination
- Insurance verification
- Medicaid screening
- Prior authorization
- Scheduling
- Documentation
- Utilization management support
Affiliations
The National Society of Leadership and Success (NSLS), Member, 2025, Completed Leadership Training Day, focusing on self-awareness, leadership development, and professional growth., Participated in Speaker Events featuring industry leaders, authors, and public figures on leadership, time management, and goal setting., Engaged in Success Networking Teams (SNTs), collaborating with peers to set and achieve goals, providing coaching, and maintaining accountability.
Timeline
Public Health Intern
Family & Children’s Services
09.2025 - 11.2025
UM Coordinator II
Humana Healthy Horizons of Oklahoma
02.2024 - Current
Patient Coordinator III
Oklahoma Cancer Specialists and Research Institute
11.2021 - 02.2024
Financial Counselor III
R1 RCM
03.2017 - 11.2021
Financial Counselor II
Ascension St. John
06.2014 - 03.2017
Bachelor of Science (BHA) - Healthcare Administration
University of Phoenix
Master of Public Health (MPH) -
University of Phoenix