Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamzy Cowling

Riverton,WY

Summary

Skilled in problem-solving and customer service, I enhanced store operations and customer satisfaction at Bomgaars Supply. By mentoring staff and revamping store displays, I fostered a positive work culture and developed a loyal customer base, significantly raising performance metrics and repeat business.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Bomgaars Supply
02.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed and directed cashiers, floor and yard personnel. This included assigning tasks, checking performance and general datto-day direction.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted customers with orders, purchases and recommendations on purchases.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Custodian Contractor

Meridian Federal Credit Union
08.2019 - 03.2022
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Bolstered security measures, regularly checking doors and windows for proper closure after hours.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Housekeeper

Armada Ranches LLC
06.2019 - 08.2021
  • Cleaned residence for owners.
  • Cleaning of kitchen, bathroom and living areas for residence
  • Disinfected and mopped bathrooms and kitchen to keep residence clean.
  • Vacuumed rugs and carpeted areas in residence.
  • Adhered to house cleaning checklist.

Education

No Degree - Biological Sciences

University of Wyoming
Laramie, WY

High School Diploma -

Lander Valley High School
Lander
06-2020

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Time management
  • Attention to detail
  • Customer service management
  • Cash auditing

Timeline

Assistant Store Manager

Bomgaars Supply
02.2021 - Current

Custodian Contractor

Meridian Federal Credit Union
08.2019 - 03.2022

Housekeeper

Armada Ranches LLC
06.2019 - 08.2021

No Degree - Biological Sciences

University of Wyoming

High School Diploma -

Lander Valley High School

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Tamzy Cowling