Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Nail Salon Manager
Sweet Moments Nail and Spa
Richmond
06.2023 - Current
Guided junior technicians, elevating skill levels and service quality
Managed the daily operations of the salon, including customer service, scheduling and financial transactions.
Assisted with marketing campaigns by liaising with local media outlets.
Managed inventory of nail products, ensuring availability for services.
Implemented efficient scheduling to optimize appointment management and service delivery.
Met with clients to discuss needs, service preferences and special requests.
Completed daily customer appointments and updated master schedule.
Built repeat client base to increase profits and stabilize cash flow.
Developed client loyalty programs to encourage repeat business.
Conducted weekly meetings with staff to discuss performance issues or changes to procedures.
Analyzed sales data from previous months to identify areas for improvement.
General Manager
Lo-Mart
Bossier City
06.2016 - 06.2021
Oversaw daily operations and ensured efficient workflow across all departments.
Managed staff recruitment, training, and performance evaluation processes.
Coordinated inventory management to maintain optimal stock levels and minimize shortages.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Trained employees on duties, policies and procedures.
Established and maintained effective communication with staff members to ensure efficient operations.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Business Administration
Bossier Parish Community College
Bossier City, LA
06-2007
Skills
Client relations
Team leadership
Inventory management
Effective communication
Employee training
Performance evaluation
Operational efficiency
Affiliations
Family
Great Food
Travel
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
Nail Salon Manager
Sweet Moments Nail and Spa
06.2023 - Current
General Manager
Lo-Mart
06.2016 - 06.2021
Associate of Applied Science - Business Administration