Tan Pham
Houston
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
13
13
years of professional experience
Work History
Business Technology Support Specialist
05.2016 - Current
- Primary C-Level Executives Support.
- Support and quality-tested A/V Equipment standard.
- A/V Consultation for Company Wide Town hall/Conference meeting.
- Use Service Now for enterprise ticketing system and Overseer ticket SLA resolution.
- Contribute to the development of security, policies and procedures.
- Ensuring software license compliance with all installed software
- Responsible for imaging workstations to Onboard new hires using required tech
- Ensures client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
- Create and update workflow and process documentation, playbooks, knowledge transfers and help content.
- Assists with desktop hardware relocation where required.
- Supports local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third-party suppliers.
- Collaborates and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions.
- Provides after hours and round-the-clock support for emergency trouble calls when needed.
Desktop Imaging Technician
Discovery Consultants & Computer Services
Cypress
08.2012 - 01.2016
- Imaging with software such as Ghost32, Microsoft Configuration Manager Console 2007 and 2012(SCCM)
- Support Windows 7 and XP End Users with everyday software such as Rumba, Microsoft Outlook, Snag-IT, F5 BIG-Client, BMC Remedy, Solar, Create Batch files for customized programs
- Implementation of workstations and software for End-Users which include: monitors, desktops, laptops, docking stations, printers, Dyno Printers, etc.
- Configuration, and support user accounts through the use of Active Directory.
- Lead Windows 7 Deployment/Migration across the U.S. Sysco Sites
- Coordinates Installation Team in support and deployments of PCs
- Organized work steps to implement easier and faster way to finish deployments of PCs
- Remote assistance with different programs such as (Bomgar, Microsoft Remote Desktop Connection, and Aprosh Windows System Administration)
- Assist Local BTSS at SBS and Corporate site with tickets and VIP users.
Education
Aws Solutions Architect Associate
Udemy
07-2025
Aws Practitioner Certification
Udemy
03-2025
Skills
- VoIP systems
- Technical support
- Network troubleshooting
- Service desk management
- Incident management
- Hardware maintenance
- Asset management
- Cloud computing
- Mac systems
- Hardware upgrades
- Ticket support system management
- Microsoft outlook
- Remote desktop support
- Hardware troubleshooting
- Data analysis
References
Available Upon Request
Timeline
Business Technology Support Specialist
05.2016 - Current
Desktop Imaging Technician
Discovery Consultants & Computer Services
08.2012 - 01.2016
Aws Solutions Architect Associate
Udemy
Aws Practitioner Certification
Udemy
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