TANA FORD
St. Augustine,FL
Summary
Results-focused Manager and Leader with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring. Brings proficiency in interpersonal communications and time management.
Overview
19
19
years of professional experience
Work History
MANAGER-LEAD VISUAL MERCHANDISER
L.L. Bean
Columbus, OH
01.2016 - 06.2018
- Provided world class customer service and product knowledge to customers to ensure their satisfaction and loyal support to the growth of the brand.
- Achieved an increase in store revenue by developing department objectives and goals while implementing store specific merchandising needs, promotional events, and floor set directives.
- Coordinated work processes and provided continuous coaching and motivation to front-line employees while recommending staffing levels to maximize efficiency and performance.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
CLIENT SERVICE SPECIALIST
Ohio State University Veterinary Hospital
Columbus, OH
01.2015 - 01.2016
- Greeted customers and visitors in-person and via telephone calls.
- Aggregated and prepared documentation and reports for office records, distribution, and filing.
- Answered inquiries and addressed, resolved escalated issues to management personnel to ensure client satisfaction.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
OWNER MANAGER BUYER
Tana's Boutique/Sweet Zoo Boutique
Sewickley, PA
01.2004 - 01.2015
- Achieved a consistent increase in revenue by building a loyal customer base.
- Responsible for community partnerships resulting in successful projects which promoted development and growth in support of local business and commerce
- Implemented marketing and buying strategies to keep the brand current in a fast and ever changing social media market.
- Recruited, hired, trained and supervised a supportive sales team.
OWNER MANAGER
Hickory Dickory Doc Animal Hospital
McDonald, PA
01.1999 - 01.2015
- Guided the development, production, promotion and financial aspects of Hospital and Boarding facility. Observed all laws, regulations and other applicable obligations.
- Improved profitability by streamlining costs and optimizing prices.
- Drove business development and customer acquisition by devising targeted marketing and promotions plans.
- Hired, trained and motivated staff to achieve business objectives and exceed expectations.
- Sourced vendors and negotiated fair contracts for supplies.
- Maintained high standards of quality through continuous reviews of products and service.
Education
Bachelor of Science - Interior Design and Architecture
La Roche College
Pittsburgh, PABBA - Management /Finance
Marshall University
Huntington, WVSkills
- Long-term business planning and execution
- Effective communication
- Empowers high-performing sales teams
- Persuasive negotiator
- Ability to develop sales strategies which result in growth
- Partnering with cross-functional disciplines
- Identifying best practices
- Customer service oriented
Timeline
MANAGER-LEAD VISUAL MERCHANDISER
L.L. Bean
01.2016 - 06.2018
CLIENT SERVICE SPECIALIST
Ohio State University Veterinary Hospital
01.2015 - 01.2016
OWNER MANAGER BUYER
Tana's Boutique/Sweet Zoo Boutique
01.2004 - 01.2015
OWNER MANAGER
Hickory Dickory Doc Animal Hospital
01.1999 - 01.2015
Bachelor of Science - Interior Design and Architecture
La Roche College
BBA - Management /Finance
Marshall University
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