Tana Johnson
St. George,UT
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Business Consultant
First Data / Fiserv
08.2021 - 01.2024
- Focused sales activities through Business to Business relationships
- Consultative sales, with leading solutions for banking, global commerce, merchant acquiring, billing & payments point of sale systems
- Placing the client first in solving individualized complex business problems
- Merchant Services Sales
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Developed and presented business plans for clients to assist in the decision-making process.
- Identified opportunities for business growth through new products or services.
- Explored potential partnerships between companies as a way of expanding marketshare.
- Reviewed corporate policies for compliance with applicable laws and regulations.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
- Negotiated contracts between parties involved in transactions such as mergers or acquisitions.
- Collaborated with cross-functional teams to ensure successful project execution.
- Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.
- Fostered relationships with key industry players to explore partnership opportunities.
- Analyzed financial statements and performance metrics to provide actionable insights.
- Maintained positive working relationship with fellow staff and management.
Medical Administrative Coordinator
Riverside Medical Arts
03.2013 - 08.2021
- Medical Administrative Coordinator
- Oversee Nursing Staff
- Manage Ordering & Operations
- Administrative Decision Making
- Manage Regulations & Policies
- Hiring & Scheduling.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Front Administrative Assistant
Desert Pain Specialists
03.2010 - 03.2013
- Maintain patient medical records.
- Collaborate with doctors and nurses with medical examinations
- Use of medical software to support all transactions.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
Education
Nursing Leadership And Management
Riverside Medical Arts
St, George,Medical Assistant - Nursing Education
Dixie State University
St. George, UTAssociate of Science -
Dixie State University
Skills
- Administrative Management
- Leadership & Supervision
- Communication & Negotiation
- Relationship Management
- Strategic Planning
- Conflict Resolution
- Excellent Presentation
- Interpersonal verbal & Written Communication Skills
- Time Management
- Successful Leadership Skills
- Client database Management
- Self-Driven
- Highly Motivated
- Personable Nature
- Team Work & Cooperation
- Conflict resolution
- Medical record management
- Problem solving
- Computer & Technical Skills
- Human Resources Management
- Training and mentoring
- Solution Implementation
- Performance Improvement
- Business Planning
- Patient education
- Healthcare
- Empathy display
- Compassionate client care
- Medical terminology
- Medication administration
- Progress documentation
- Client documentation
- Healthcare operations
References
- Nicole Jensen, Customer/Patient Service Representative, Sutter Health; nicole,jensen@sutterhealth.org, 435-632-2594
- Dr. Ryan L. Lewis, DO General Surgeon, Utah Surgical Associates, 1490 Foremaster Dr. Suite #200, St. George, UT, 84790, ryanheather@q.com, 435-862-4353
- Nathan Fisher, Attorney of Law, Fisher & Hunter Law, 444 East Tabernacle Suite B-201, St. George, UT, 84770, nathanf@fisherhunterlaw.com, 435-632-0039
Timeline
Business Consultant
First Data / Fiserv
08.2021 - 01.2024
Medical Administrative Coordinator
Riverside Medical Arts
03.2013 - 08.2021
Front Administrative Assistant
Desert Pain Specialists
03.2010 - 03.2013
Medical Assistant - Nursing Education
Dixie State University
Associate of Science -
Dixie State University
Nursing Leadership And Management
Riverside Medical Arts