Tana Stone

Empathy: Admissions representatives spend much of their time talking to people in difficult situations. Empathy and compassion can help you navigate these conversations gracefully.

Professional communication: Communication makes up the bulk of an admissions representative's job. If you're not answering the phone, you're probably managing patient admissions or talking to treatment professionals. You must be able to communicate clearly, calmly and professionally at all times.

Organization: At any given time, treatment centers have clients in various stages of the admissions process. Representatives must be able to keep track of each person's status and paperwork.

• Attention to detail: The phone rep for an addiction center is often responsible for collecting accurate information and working with insurance companies. A keen eye for detail helps you track relevant details, maintain records and ensure each stakeholder is informed.

On a day-to-day basis, admissions representatives spend a great deal of time on the phone. They answer questions about the facility, treatment costs and the expected timeline. When there are no beds, or if the treatment center doesn't offer the required services, they may provide referrals to other locations.

When a representative isn't answering calls, they're typically coordinating admissions. This process might involve speaking to a transportation service to arrange an airport pickup, setting up a claim with the new client's insurance company or meeting with intake counselors to schedule the initial assessment. At the same time, representatives monitor the wait list and keep track of the intake calendar to ensure everyone arrives as planned.

On days when a new client is checking in, the admissions representative often serves as the welcoming committee. They may provide a quick introduction to the facility and ensure the client fills out all the necessary forms.

Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures.

Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions,

and conducting tours.

Obtains applicant information by requesting completed applications and medical information, verifying and clarifying information, interviewing patients and family members, and explaining admissions criteria. Manages the onboarding of staff and patients.

Refers patients to other programs or organizations if necessary. Prepares admissions reports by collecting, analyzing, and summarizing data and trends. Organizes patient records and documentation. Checks patients into the system as they arrive.

Once a client decides to enter treatment, the admissions representative facilitates the next steps. This might include verifying insurance coverage, collecting personal information and scheduling the admission. When the person arrives, they typically handle paperwork and coordinate the process. Depending on the facility, the representative might also conduct tours and manage records.

Requires speaking with attorneys and probation officers, and all other professionals that are working to get their client to inpatient treatment. Sending acceptance and bed date letters for everyone requesting them, and making sure their transportation and arrival are appropriate for the facility. With admissions, getting the paper files along with the digital files complete and ready to go

for the LAC's in the facility and anyone else accessing them. Speaking with the incoming client, is essential. It is overwhelming entering a treatment facility and the client needs to know that you have understanding and empathy for them and their situation. Email them a packing list, speak with them about the schedule and the responsibilities they will have after entering. Make sure the facility knows the day of a new client's arrival and how they are arriving so all staff is prepared for a new admit. You must build a repour with other facilities, which means being very efficient and professional, the better the working relationship the more referral's you will receive.

• Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
• Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
• Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.