Tana Thill
Mead
Summary
Reliable individual with several years of customer service experience providing timely and affective support. Skilled in communication, and handling high-volume inquires. Committed to delivering positive customer experiences and building strong client relationships.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Spokane Pediatric Dentistry
10.2021 - Current
- Assisted in patient management, ensuring comfort and safety during dental procedures.
- Prepared and sterilized dental instruments, adhering to strict infection control protocols.
- Supported pediatric dentists with chairside assistance, enhancing workflow efficiency.
- Educated patients and families on oral hygiene techniques, promoting preventive care practices.
- Coordinated patient scheduling and follow-up appointments, optimizing office operations.
Administrative Assistant
Dr. C Family Dentistry
01.2019 - 09.2021
- Coordinated patient appointments and managed scheduling to optimize office workflow.
- Assisted in billing and insurance verification processes to improve financial operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined patient intake procedures, enhancing efficiency in data collection and processing.
- Maintained electronic health records, ensuring accuracy and compliance with privacy regulations.
Administrative Assistant
Aspen Dental
06.2017 - 01.2019
- Developed training materials for new administrative staff, fostering a collaborative team environment.
- Maintained inventory of office supplies and placed orders.
- Implemented digital filing systems, reducing paperwork and improving document retrieval times.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Dental Assisting Technology -
Salish Kootenai College
Pablo, Montana03.2017
High School Diploma - undefined
Troy High School
Troy, Montana06.2016
Skills
- Microsoft - word, PowerPoint
- Dental radiography
- CPR and AED
- Customer service
- Active listening
- Payment processing
- Professional telephone demeanor
Timeline
Dental Assistant
Spokane Pediatric Dentistry
10.2021 - Current
Administrative Assistant
Dr. C Family Dentistry
01.2019 - 09.2021
Administrative Assistant
Aspen Dental
06.2017 - 01.2019
High School Diploma - undefined
Troy High School
Dental Assisting Technology -
Salish Kootenai College